OPEN TO : All interested eligible and qualified candidates
POSITION : Information Technology Assistant
OPENING DATE : August 23, 2021
CLOSING DATE : September 13, 2021
STATUS : Full Time (40 hours per week)
POSITIONS OVERVIEW
Peace Corps Togo’s Information Technology Assistant (ITA) reports directly to the Information Technology Specialist (ITS) with technical guidance provided by the ITS and the International Technical Support group at the Peace Corps Headquarters in Washington, DC.
The ITA is the primary contact for first-tier technical support, staff training, online content management, and policy compliance at post. The incumbent will be based in Lome at PC Togo’s headquarters. Duties will be carried out across several PC Togo locations including the training center in the Central region and small sub-offices in different parts if the country. The ITA will carry out the duties of the ITS when the latter is absent or if the ITS position is vacant. The incumbent will serve the IT needs of Togolese and American staff and Volunteers of all genders and ethnicities as described below. As such, he or she will be expected to uphold PC’s commitment to equity, diversity and multiculturalism.
MAJOR DUTIES AND RESPONSIBILITIES
The duties of the ITA include but are not limited to :
Customer Technical Support (30 %)
• Provide first-tier computer, printer, network, and software application support to staff and Volunteers.
Escalate unresolved problems to the ITS. Solicits assistance from the post’s ITS when encountering issues beyond his/her expertise.
IT administrative tasks, IT asset Inventory, and Records Management (30 %)
• Assists the ITS in maintaining and organizing IT relevant documentation (Forms and Incident reports) in accordance with the Records Management requirements.
Computer Network and Systems Monitoring and Maintenance (20 %)
• Automate the process of collecting, analyzing, and reporting health metrics as part of IT systems health.
Online content management (10 %)
• Under the direction of the ITS, support the creation, development, and management of content for post.
User Training (5 %)
• Assists the ITS in providing initial IT user orientation for new staff. Conducts formal and informal IT.
• Provides initial IT orientation and training to Peace Corps Volunteers during Pre-Service Training and later during In-Service Training events.
Other (5 %)
Please visit the Peace Corps Togo website : https://www.peacecorps.gov/togo/contracts for full job description and instructions on how to apply. This announcement is also available on the US Embassy Lomé website : https://tg.usembassy.gov/embassy/jobs/
NB: Please specify the title of the position you are applying for. Only selected applicants will be contacted.
The United States Peace Corps is an Equal Opportunity Employer
