SOS Villages d’Enfants International recrute pour ce poste (03 Septembre 2022)

Informations sur l'emploi

Titre du Poste : 01 Regional Ombuds – Consultancy

Niveau Requis : Licence

Année d'Expérience Requise : 5 ans

Lieu du Travail : Sénégal

Date de Soumission : 14/09/2022

Description de l'emploi

SOS Villages d’Enfants International est l’organisation faîtière de la fédération mondiale de SOS Villages d’Enfants. En tant qu’organisation non gouvernementale de développement social, nous soutenons les enfants sans soins parentaux et les familles dans des conditions de vie difficiles par le biais de services de soins, d’éducation, de santé et de secours d’urgence, et nous défendons les droits des enfants et des jeunes, en alliance avec une grande diversité de partenaires. Nous travaillons dans 136 pays et territoires, touchant plus d’un million d’enfants, de jeunes, de familles et de soignants chaque année. Pour nous soutenir dans cette importante responsabilité, nous sommes maintenant à la recherche d’un engagement :

The Regional Ombuds and the rest of the SOS Ombuds Office (i.e., National Ombuds, other Regional Ombuds) work independently regarding management and accountability, but they have to align to the SOS policies and processes. The Regional Ombuds position is contracted by SOS CVI, but accountable to the Ombuds Board, in a consulting and independent role to ensure the Ombuds is a stable resource with sufficient oversight and focus.

The Regional Ombuds is to provide checks and balances to SOS Safeguarding systems at the national and regional levels. The Regional Ombud’s main role is to support the National Ombuds in determining solutions at the local level, ensure relevant training for Ombuds personnel, and define and communicate trends to SOS CVI, SOS National Director, SOS National and Regional Child Safeguarding Teams and Member Association Boards.

The SOS Ombuds Office is carried out with a rights-based approach in accordance with the Convention on the Rights of the Child (1989). Developed with input from children and young people, the Ombuds Office functions on the fundamental principles of independence, impartiality, confidentiality, and informality. Honouring these principles are critical to the success of the Ombuds Office.

The Regional Ombuds serves as a designated independent consultant providing informal and confidential support to National SOS Ombuds in resolving inquiries at the national level.

The Regional Ombuds will provide advice, guidance, and support to the National Ombuds so they have the knowledge and skills required to be successful in their role. The goal is to promote fairness of process and successful conflict resolution within SOS Children Villages Member Associations through the Ombuds Office fundamental principles.

Main Activities:

  • Ensure that SOS procedures and policies were adhered to by the SOS Child Safeguarding Team;
  • Look at the concerns, communication challenges, and find solutions in a timely manner with accurate and helpful information;
  • Apply SOS processes and help navigate between SOS and external processes and systems as defined by national legislation and policy;
  • Refer to appropriate SOS departments, local agencies, legal advice, mediation, and/or community resources when appropriate;
  • Oversee fair and equitable treatment
  • Train, manage, orientate, and support all National Ombuds within the Region about the Ombuds role and responsibilities, using the SOS Ombuds Master Charter
  • Where inquiries or trends evidence the need, give recommendations to SOS on child-friendly and staff-friendly policies, trainings, and processes within the Region.
  • Develop and maintain a confidential database that tracks concerns and issues
  • Identify and communicate relevant regional trends within SOS programmes, services, and personnel and submit recommendations to Regional Management, Regional Child Safeguarding Team and the Global Ombuds, as appropriate, while maintaining the confidentiality of the Ombuds Office.
  • Works with the National Ombuds and the Regional Child and Youth Network LAAM (when is in place), to collaborate with children and young people’s representatives to ensure their views and feedback influence and lead to improved Ombuds services.

Requirements:

  • At least Bachelor’s degree in a relevant area such as law, social work, psychology, sociology, child rights, youth work or psychosocial wellbeing.
  • Five years demonstrated experience as an Ombudsperson or closely related role in child safeguarding or child rights.
  • Experience in management and leadership.
  • Advanced French and English level
  • Highly skilled in managing people and building effective teams across numerous cultural contexts
  • An open-hearted, honest, and kind person who respects and understands children and young people
  • Educated with knowledge of children’s rights, safeguarding and related issues, including local, national and international laws, conventions, declarations and regulations.
  • Responsible and courageous to defend children and their rights, to offer support, to be impartial while also advocating for and with children and young people.
  • An attentive listener with good observational skills and strong communication skills
  • Strong ability to oversee, develop and facilitate effective trainings, orientations, and ongoing support workshops for Ombuds Office personnel and the Ombuds scale up programme.
  • Motivated to visit and spend time with children and young people to build trust and understand SOS’ programmes
  • Committed to sharing information in accessible ways, to seriously consider children and young people’s views and feelings, while also ensuring careful consideration of their best interests, especially when making decisions.
  • A problem solver, adviser, and an influential mediator to resolve referrals from the National Ombuds and Regional CSG promptly and effectively
  • Committed to respect confidentiality and to act independently and impartially without bias
  • Calm, patient, humble, flexible, and non-violent

We offer

  • Satisfying and stimulating work
  • Remote and in-person work arrangements
  • The opportunity to work for an NGO that is a member of a recognized international network.
  • Possibility to make significant, positive contribution
  • In accordance with the organisation’s child protection policy, this position will be subject to applicable background checks, including criminal record checks

Closing date: September 14th 2022

Postuler ici