Depuis 1994, MTN est devenue l’une des marques les plus reconnues en Afrique et au Moyen-Orient. Notre héritage et notre histoire – toujours en devenir – sont façonnés par des milliers de MTNers incroyables, chaque jour. Nous transformons la marque d’un ensemble de couleurs, de formes et de sons en quelque chose de beaucoup plus significatif.
Poste 1 : Supervisor – Compliance Testing Team.Risk and Compliance
Job Schedule
Full time
Job Description
Mission / Core purpose of the Job:
- Organize policy management at MTN Benin,
- Supervise and/or carry out controls that make it possible to assess the level of compliance of products and services compared to the laws, regulations in force in Benin.
- Support the compliance manager in monitoring the Compliance Plan.
JOB RELATED INFORMATION
- DEPARTEMENT : Risk and Compliance HEAD OF DIVISION: GM Risk and Compliance
- FONCTION: Compliance Supervisor LINE MANAGER: Compliance Manager
EXPERIENCE MINIMUM :
- 2 – 4 years’ experience in Audit, Risk and Compliance
- 1 – 2 years in a supervisory role
- 1 – 2 years in telecoms industry
- Experience in continuous
QUALIFICATIONS :
- Bachelor’s Degree or higher in Law / Audit /Telecoms / Commercial and / or equivalent
- Certifications in Quality management norms
- Good knowledge of PPPs Management
RESPONSABILITIES:
- Staff leadership & Management:
- Ability to work in a team;
- Policy Management
- Ensure the successful implementation of MTN Group Master Policy .
- Provide advisory and assistance to operational management on PPPs (Policies, Processes and Procedures) including on the monitoring of Policies’ life cycle.
- Monitor Compliance to Policies through Compliance reviews.
- Manage the Central repository of PPPs.
- Ensure PPPs are adequately communicated, and that training and awareness is completed for all the policies.
- Products and services
- Perform tests on products and services to detect compliance issues .
COMPETENCIES :
- Good Level of English.
- Good Knowledge of PPPs Management.
- Must have interpersonal skills.
- Must be open-minded and attentive.
- Master reporting tools.
VALUES & BEHAVIOURS :
- Leadership
- Innovation
- Relationship
- Integrity
- Can do
- COMPLETE CANDOUR
- ACTIVE COLLABORATION
- ACCOUNTABILITY
- GET IT DONE
About Us
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
About the Team
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.
Key roles that the Human Resources team performs:
- Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
- Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
- Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
- Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
- Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.
Poste 2 : Specialist – Device.Consumer
Job Identification
1476
Job Category
MTN Level 2
Locations
- C/N 10, Avenue Steinmetz, Quartier, Tokpa Xoxo, Cotonou, Cotonou, 1, BJ
Posting Date
08/04/2022, 12:09 PM
Apply Before
08/12/2022, 12:08 PM
Job Schedule
Full time
Job Description
Missions
- Assister le « Device manager » dans la mise en œuvre et l’exécution des stratégies pour accroître la taille des abonnés et la pénétration de l’internet sur le marché
- Assurer une veille concurrentielle et technologique pour garantir un portefeuille d’offres adaptées aux besoins du marché et aux progrès technologiques
- Organiser les tests techniques des équipements connectés et smartphones
- Garantir que seuls les nouveaux produits et services contrôlés sont soumis à l’homologation du régulateur (ARCEP)
- Proposer des stratégies pour augmenter le chiffre d’affaires des smartphones et autres équipements connectés
- Négocier avec différents fournisseurs locaux et étrangers
- Suivre les stocks et éviter les ruptures
- Réaliser tous les objectifs d’acquisitions des bases d’abonnés actifs
- Rapports hebdomadaires/Mensuels et ad-hoc
A: INFORMATIONS SUR LE POSTE
KPA
- Produits et service
- Recherches et développement
- Contrôle qualité
- Pousser la pénétration des smartphones + Internet
- Gestion des stocks de appareils et smartphones
- Gouvernance et rapports
Activités relatives
- Veiller à une structure pertinente produits/Marchés
- Identifier et classifier les produits pour les différents segments de marché
- Elaborer des Sign-off pour la validation des nouveaux produits et service, et des mises à jour
- Conduire les innovations, autant en sur les produits que sur les propositions de valeur dans leur ensemble
- Veuilles concurrentielles
- Superviser les contrôles qualités sur les téléphones et équipements
- Sélection d’équipements de bonne qualité
- Suivi des procédures d’homologation
- Nouer des partenariats avec les fournisseurs et des GSM providers pour augmenter la pénétration d’internet
- Fournir des rapports sur les ventes et les KPI business
- Suivi et Gestion des stocks bout à bout
- Réalisation des objectifs “device” de l’entreprise
- Pousser la croissance de l’adoption des 4G smartphones
- Produire des rapports d’activité réguliers
- Assister aux reunions d’équipe
KPI
- Une proposition de Valeur pour chaque segment de marché, avec les produits adaptés
- Préparer les Go-To-Market et veiller efficacement à leur exécution
- Garantir l’attractivité des produits
- Les propositions de valeurs pour maintenir le leadership de la marque
- Equipment de bonne qualité
- Homologation des équipements par le régulateur
- Respect des exigences règlementaires
- Pénétration d’internet
- Partenariats
- Bonne relation avec les parties prenantes niveau Group et les fournisseurs
- Réunion
- Rapports hebdomadaires/Mensuels
A.1
Relations avec les autres départements
Les parties prenantes (postes internes, fournisseurs, clients, services publics, etc.) qui contribuent à l’exécution de ce poste
Consumer segment / Brand / BI / Sales and Distribution / ARCEP
Les parties prenantes (postes internes, fournisseurs, clients, services publics, etc.) qui contribuent à l’exécution de ce poste :
Consumer segment / Brand / BI / Sales and Distribution / ARCEP
A.2
Prise de décision
- La prise de décision est guidée par l’interprétation des situations, l’application de la connaissance des processus (discipline, exigences du client) pour fournir des solutions adaptées à des situations spécifiques
- La prise de décision nécessite des informations et ne dépend pas des cas précédents
- Un certain nombre de solutions uniques peuvent exister, mais le choix doit porter sur la meilleure.
B: INFORMATION RELATIVE A LA PERSONNE
La qualification minimale requise pour ce poste
Licence en commerce ou ingénieur en télécommunication
Le nombre minimum d’années d’expérience requises pour ce poste :
Au moins 2 ans dans la vente
B.1
Compétences
- Connaître les valeurs de MTN : Can Do; Integrity; leadership; Innovation; Relationships
Compétences et qualités nécessaires pour la fonction
- Connaître le marché des télécommunications ou du GSM
- Connaissance en économie pour des calculs de marge et de bénéfices
- Etre en mesure de travailler sous pression et dans un environnement culturel diversifié
- Connaître les processus de vente, de l’approvisionnement jusqu’au service après-vente
Connaissance du marché des télécommunications
- GSM
- Offres MTN
- Offres concurrentes
- Connaître cadre règlementaire du secteur
Attitudes et comportements souhaités
- Ouverture d’esprit
- Dynamisme
- Être force de proposition et pro actif
- Grande capacité et aptitude d’adaptation
About Us
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
About the Team
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.
Key roles that the Human Resources team performs:
- Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
- Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
- Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
- Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
- Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.
Poste 3 : Specialist – Youth Segment.Marketing
Job Identification
1470
Job Category
MTN Level 2
Locations
- C/N 10, Avenue Steinmetz, Quartier, Tokpa Xoxo, Cotonou, Cotonou, 1, BJ
Posting Date
08/04/2022, 12:13 PM
Apply Before
08/12/2022, 12:13 PM
Job Schedule
Full time
Job Description
A: JOB RELATED INFORMATION
Key Performance Areas:
Provide valuable insights to fulfil the Youth value proposition
Execution and performance monitoring of product and offers
Manage Brand, and business performance in the Youth Segment
Manage product to push offers and get more value
Project Management
Budget management
Supporting Activities:
- Propose strategic approach to the Youth segment with supporting Value Proposition (Concept, price, adoption monitoring): Contribute quarterly and annual business planning process
- Propose at least 2 profitable initiatives dedicated to Youth market
- Coordinate implementation of the various components of the Youth segment Value Prop internally: tariff plans, products, promotions, sales
- Monitor execution and provide reporting
- Develop and implement activities to support achievement of annual, quarterly, and monthly brand and business objectives and targets in the Youth segment.
- Define specific business performance metrics for Youth segment where necessary and track the performance.
- Carry-out periodic reviews of product portfolios to ensure that Pricing, Product offers aimed at the Youth segment remain attractive and competitive
- Project Manage all new initiatives targeting the Youth segment to ensure successful and timely implementation
- Provide budget and business case of all the initiatives and projects proposed.
- Make sure the cost fit into existing Youth Segment Opex
KPI
Timely delivery of quarterly initiatives
Provide systematically GTM to targeted initiatives, with business plan as supportive analysis
Go To Market Execution
Revenue
Achieve assigned target to impact business KPI:
Data traffic and revenue
Voice revenue
Product awareness
Acquisition of new subscribers
Achieve assigned target to impact business KPI: Data traffic and revenue, Voice revenue, Product awareness
Frequent performance review of various product and Tariff plan against agreed targets in terms of users, revenue generated, margins, etc…
Timely delivery of new projects within specs and within budgets.
OPEX efficiency ratios.
Work time span:
At least 3 months renewable
A.1 Stakeholder relationships
Input Relationships:
OTHER DIVISIONS
-FINANCE
- Provide accurate data on costs and revenues to support business modelling and costs/benefits analysis for new products, promos and other initiatives
- Validate business cases and revenues models submitted
NETWORK & IT
- Provide information on system capabilities to guide development of customer value propositions, tariff plans, products and VAS, new channels.
- Provide regular update on evolutions in technology to stimulate product innovation effort
- Provide regular updates on network coverage, network performance, network quality.
PROCUREMENT
- Provide support in selecting suppliers & agencies for various segment activities
LEGAL & REGULATORY
- Assist in drafting contracts for suppliers and agencies
OTHER DEPARTMENTS WITHIN MARKETING:
MARKETING PLANNING:
Assist with analysis of internal and external data to extract customer insights and support development Strategy and Value Proposition.
- Assist with segment specific research projects and surveys
- Assist with business environment, competitor monitoring and reporting
PRODUCT MANAGEMENT
- Assist with implementation of all promos, tariff plans, new products and VAS.
- Assist in collecting raw data to analyse product performance and profitability.
BRAND & COMMUNICATION
- Assist with development and roll-out of communication campaigns to support segment activities
Output Relationships:
OTHER DEPARTMENTS WITHIN MARKETING
- A clear direction on Segment Strategy and Value proposition and expected role of each section in implementation
- Regular updates on changes in Market and segment, feedback on performance of segment Mix to inform change and improvement where necessary.
SALES & CUSTOMER SERVICES / HODs
- A clear direction on segment strategy
- Timely information on initiatives impacting their departments of sections
- Involvement in developing strategy and action plans
- Regular reports on activity and performance, feedback on evolution of MTN strategy in segment.
A.2
Decision Making
- Decision making guided by strategy and objectives
- Decision making takes changes in broader environmental variables and business market conditions into account
- Decisions made determine the means of operationalizing the strategic intent.
B: PERSON RELATED INFORMATION
Minimum job-related educational qualification required
Bachelor’s Degree in marketing
Engineer in telecommunication
Minimum years relevant experience required for this position:
Minimum requirements
Have a background or experience in:
- Marketing
- Community manager (digital communication)
- Web App development
B.1
Competencies:
Must live the MTN Values and Vital Behavior of
- Can Do; Integrity; leadership; Innovation; Relationships
- COMPLETE CANDOUR, ACTIVE COLLABORATION, ACCOUNTABILITY, GET IT DONE
Important competencies required for the position: (competencies that are also important to job performance)
- Understanding of key marketing principles, marketing communications tools & techniques
- Skills in web or community management
- Ability to draft a coherent and comprehensive Marketing strategy for a given segment.
- Understanding of marketing research principles, tools and techniques
- Financial literacy: understanding of basic finance principles, ability to plan budgets, performs cost benefits analysis for field promos, merchandising etc. Ability to handle large amounts of numerical data and use them for analysis
- Strong communication and interpersonal and persuasive skills; ability to obtain cooperation from people over which they wield no authority, ability to simplify and focus on pertinent issues
- Strong project management skills: ability to successfully implement initiatives involving many people across several departments
- Familiarity with most frequently used computer programs and tools (Word, Excel, Access, Teams, Powerpoint …)
- Good presentation skill
B.2
General working conditions
Local travel
International travel
Driver license
About Us
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
About the Team
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.
Key roles that the Human Resources team performs:
- Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
- Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
- Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
- Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
- Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.
