MTN recrute pour ce poste (14 Janvier 2023)

Informations sur l'emploi

Titre du Poste : Analyst, Revenue Assurance & Fraud Operations Support

Lieu du Travail : Ghana

Description de l'emploi

MTN Group est une multinationale sud-africaine coté dont le premier actionnaire est, à hauteur de 46,78%, Standard Bank et en partie détenue aussi par le Government Employees Pension Fund. L’entreprise exerce dans les domaines des télécommunications.

Job Summary:

Responsible for proactively monitoring and implementing controls and related activities within the Xtra time/byte /Roaming space.

Job Role

• Responsible for the review of inherent potential risks within the xtra time/byte/Money space and Roaming
• Design and Implement primary and secondary controls within the xtra time/Byte/money space and Roaming to prevent and detect leakage
• Responsible for primary controls monitoring as assigned
• Responsible for Secondary control performance and exception remediation as assigned
• Daily data quality monitoring on Revenue Assurance and Fraud Management (RAFM) platform
• Revenue reporting and usage trend analysis
• Conduct pre and post xtra time/byte/money product and services implementation test
• Review changes to the xtra time/byte/money and Roaming system and user logs
• Perform borrowing and repayment analysis
• Perform a daily analysis on inbound and outbound roaming subscribers for any change in usages and charges
• Perform bad debt aging analysis
• Carry out work related task (s) as assigned by line manager

Context :

• Dynamic and highly competitive technology & ICT industry
• Highly regulated environment
• Performance driven environment
• Diverse cultural environment
• Revenue Assurance and fraud Management Group best practices & standards alignment
• Supply Market Demographics
• Ghana Specific restrictions on local content
• Highly technical nature of the Revenue Assurance and Fraud Management domain

Job Requirements

Foundational Skills Proficiency Required

Strategic Planning & Thinking
✓ Aware of the organization’s business plan, immediate environment and the possible impact of events and activities on the organization; understand current role in relation to executing the business plan
✓ Ensures team objectives are consistent with strategic plan
• Critical Thinking
✓ Generates simple ideas
✓ Solutions are limited in scope
• Analytical Thinking
✓ Undertakes a process of information and data collection and analysis for integration purposes.
✓ Identifies and makes sets of information and determines their relationships.

  • Decision Making based on Decision Modelling
    ✓ Recognizes when advice or assistance is required in making decisions on non- routine issues and looks to others to provide support
    ✓ Distinguishes between critical and irrelevant pieces of information. Gathers input and information from a variety of sources to reach a conclusion
    • Integrated Analytics
    ✓ Is familiar with the organization’s various sources of business, customer, and market information, both behavioral and technical data
    ✓ Understands the range of metrics used to measure value and effectiveness and can use analytics to review the business impact of key activities

Foundational Skills Proficiency Require

Education & Competencies

Education
• First Degree in Accounting / Computer Science / Mathematics
• Charted Information Systems Auditor (CISA) / Charted Information Systems Manager (CISM) Certification is a plus.

Experience
• 3 years relevant experience in a technology-oriented industry preferably
telecommunications. Experience in data analytics a plus

Professional/Technical competencies:
• Good Knowledge of the mechanics of telecommunications.
• Knowledge of Telco billing principles and operation.
• Good knowledge of the Revenue Management chain in telecommunications
• High level of IT
• Good understanding of quantitative and analytical principles
• Good knowledge of financial analysis and modelling skills
Skills / physical competencies:

  • A sense of accuracy & attention to detail
    • Strong numerical skills
    • Analytically sound
    • Good communication and interpersonal skills at both individual and team level
    • Report writing abilities
    • Presentation skills
    • Problem solving skills.

NB: The Incumbent must maintain strict confidentiality always.

How to Apply

  1. Qualified applicants should indicate vacancy number ADTRACK – F&SRA001 as the email subject
  2. Interested and qualified applicants should send their Curriculum Vitae by 20th January 2023 to: [email protected]
  3. Only shortlisted applicants will be contacted

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