Maersk est une société intégrée de logistique de conteneurs qui s’efforce de connecter et de simplifier les chaînes d’approvisionnement de ses clients. En tant que leader mondial des services de transport maritime, l’entreprise est présente dans 130 pays et emploie environ 70 000 personnes. Avec une offre simple de produits et de services numériques de bout en bout, un engagement client sans faille et un réseau de livraison supérieur de bout en bout, Maersk permet à ses clients de commercer et de se développer en transportant des marchandises n’importe où – dans le monde entier. Pour plus d’informations : https://www.maersk.com
Poste 2 : Landside Transportation Team Lead
The role is responsible for Intermodal transportation in the country with an aim to optimize cost and deliver on the customer promise. It is all about improving performance and developing a strong and engaged team.
We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits.
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains.
Join us and play an important role on our team lifting global trade every day!
– Ensure the accomplishment of vendor onboarding, proactive support and end-to-end issue resolution
– Develop and execute cost savings plans together with procurement to deliver the most attractive cost profile while maintaining excellent standards of safety and reliability
– Build strong and collaborative relationships with both established and new suppliers
– Liaising and preparing transport plan with suppliers
– Manage vendors to help deliver an excellent customer experience through timely and cost-efficient delivery
– Legal compliance related to Customs and relevant regulations
– Drive collaboration between cross-functional teams in scope of Customer Experience (CX)
Performance improvement
– Identify process gaps and be actively involved in working on improvements to key processes to improve productivity and service levels to get on time delivery and proactive notification to the customer
– Improve the asset utilization (where necessary) and optimise key transport modes including contracted rail and truck networks
– Identify and drive improvements in triangulation opportunities within and across brands
– Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve E2E service delivery to customers
– Check for additional business opportunities on satisfactory resolution of issues
Build and develop strong self-performing and engaged team
– Empower the team to suggest alternate viable solutions and actively resolve customers complaints within stipulated timeframe
– Encourage best practice and knowledge within the team
– Ensure proper onboarding of new joiners
– Excellent stakeholder management and communication skills
– Very organized, proactive, and dynamic
– Understanding of the local market landscape
– Excellent analytical mindset, able to work with data, excel and present information to stakeholders
– Cost conscious and Solution oriented
– Leadership skills with ability to engage and develop the team
– English and French required.
Poste 2 : Customer Success Partner
We are looking for a motivated, persistent and analytically skilled Customer Success Partner to be part of managing the global relationship with some of our largest customers.
The Customer Success Partner at Maersk is responsible for developing customer relationships that promote retention and loyalty. Partner with the Sales Teams to ensure that we win, retain and grow with our customers to achieve their expected business outcomes with Maersk solutions.
We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits.
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains.
Join us and play an important role on our team lifting global trade every day!
– Responsible for account management and customer engagement
– Retention & customer performance/compliance discussions & forecasting
– Upselling of Maersk solutions
– Internal logistics and services quoting and negotiation
– Seamless coordination of the implementation of Ocean & Logistics and Services (L&S) contracts
– Strong stakeholder management across levels, departments and borders
– Contracting coordination for all products
– Escalation point for service delivery & collections
– Commercial knowledge and interest
– Excellent communication skills
– Relationship building skills, both with customers but also internal stakeholders
– High-level logistics product understanding including how it solves different customer pains
– Customer first mindset: You are good at forming relationship and able to understand the customers requirement and turn these into solutions.
– Comfortable handling customer complaints and defusing conflicts early. Ability to influence without authority is a must.
