Maersk est une société intégrée de logistique de conteneurs qui s’efforce de connecter et de simplifier les chaînes d’approvisionnement de ses clients. En tant que leader mondial des services de transport maritime, l’entreprise est présente dans 130 pays et emploie environ 70 000 personnes. Grâce à une offre simple de produits et de services numériques de bout en bout, à un engagement client sans faille et à un réseau de livraison supérieur de bout en bout, Maersk permet à ses clients de commercer et de se développer en transportant des marchandises n’importe où – dans le monde entier.
Opportunity
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
The Area Customs Services Product Manager, located in Cote d’Ivoire, is responsible for driving the customs service delivery within the Central, West Africa area, working with commercial and operations teams to drive growth and meet customer expectations. She/he will ensure that the area sales force has up-to-date product knowledge and provide subject matter expertise into the commercial process.
Key responsibilities:
Drive Growth and support delivery of superior Customer Experience
- Manages day to day customs service delivery in line with established KPI’s
- Collaborate cross-functionally to deliver a superior customer experience – from tender to customer implementation
- Works closely with sales to develop value proposition for new opportunities that addresses customer pain points and for specific verticals
- Actively involved in selling and securing new business and customer retention.
- Participate in customer QBRs
- Act as the conduit between local customers and customs services execution
Commercial enablement and compliance
- Develop local content for product training
- Work closely with Sales and other product managers to develop integrated solutions as part of “hunting team”
- Deliver Product training across functions including training for new hires and ongoing training requires to ensure up-to-date product knowledge
- Ensure our delivery is in compliance with local and integral rules & regulations
Support product development and improvement
- Provide Global Product and Growth Manager with input for innovation and feedback to support local product development.
- Work with customer experience team to attain customer insights and build new value-add services ensuring customer needs are met in line with market maturity.
What we are looking for:
- Strong knowledge of customs product/market
- Collaborative mindset, creative problem solving, & analytical skills
- Strong business and commercial acumen
- Strong experience in working with and enabling teams across geographies
- Excellent stakeholder management and communication skills
- Good understanding of global supply chain and how customs services is an enabler
- Experience developing and delivering training materials
- Entrepreneurial mindset
- Ability to translate customer needs and business opportunities into solutions
- Pricing capabilities
If this sounds like an opportunity for you, kindly click on the « Apply » button above to apply.
