A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.
Poste 1 : Planning Superintendent (Nigéria)
Opportunity
We’re taking a big step on this journey, carrying out a vital mission: support our employees, so they can best support our customers.Under the guidance of the Shift Manager, this position will supervise the planning team, ensure subordinates perform their jobs efficiently and in a timely manner.
The Incumbent will lay emphasis on the operations of the vessel, yard and rail/gate, and will also ensure effective and timely coordination of the various activities which will contribute to the achievement of the targeted Terminal productivity.
What We Offer
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.
PRINCIPAL ACCOUNTABILITIES
- Manage, motivate and instruct planning team members
- Structure tasks and goals, and establish efficient courses of action, set priorities, organize information and resources, efficiently execute daily tasks with considerations for high productivity through the effective allocation and utilization of task to planning staff. Always attend ongoing operations and be accessible via radio.
- At the time of shift change/commencing operation check if hot-seat shift change taken place in Control room effectively and all POW commence operation.
- Assure deployments and utilization of gang and equipment.
- Verify crane programs prepared by vessel planner and rearrange if required to improve performance or utilization of quay and yard equipment.
- Verify yard allocations made by yard planner to ensure maximum use of yard space and equipment.
- Monitor gate traffic and advice to rearrange allocations if required.
- Monitor the deployment of equipment for coming hours and supervise to rearrange equipment deployment and crane or containers plan if required.
- Assure upcoming vessel plan and recourse plan, coordinate with berth planner and cargo controller if any amendment required.
- Ensure vessel plan is approved/prepared considering stack weight, height limitation, special stow, IMDG segregation and other stowage conflict on berthed/upcoming vessels.
- Closely monitor vessel, barge, rail, gate and landside operation, troubleshoot as and when required by coordinating controllers.
- Look for an opportunity to perform duel and twin operation and coordinate with planner to utilize it.
- Assure IMDG segregation is maintained in yard/vessel according IMDG stacking standards.
- Liaise with shipping lines for vessel plan and changes.
- Maintains continuity of planning process by administrating records in shift log & ensures handing over to the incoming shift.
- Guide and monitor Controllers and planners performance and activities intervene as and when required.
- Monitor lookahead in TOS to prearrange
- Reports system outage to System Administrator and in logbook.
- Reports container leakage to shipping lines, documentation, customer service, billing and property/insurance controller.
- Communication and coordination with shipping lines.
- Review all activities in time to time and to coordinate with controllers and planners to improve efficiency and performance.
- Act in place of control room in charge in shift and to assist shift manager as and when required.
- Reports malfunctioning of reefers to shipping lines and follow-up further requirements.
- Ensures adherence to procedures during exceptions.
- Maintain cleanliness of the office.
- Performs any other tasks assigned by superior to improve terminal efficiency and performance.
REPORTING AND SCOPE
Direct reports:
Vessel Planner
- Controllers
- Yard Planner
- The position reports to Shift Manager functionally.
- The scope of the position is primarily local/domestic.
WORK/BUSINESS CONTACTS AND AUTHORITY
- Internal
- Staff in Operations & Engineering at various levels
Nature of contact is primarily share
- Vessel master chief officer
- Shipping lines / agent
- Port Authority (Harbour Master)
Nature of contact is primarily shared to achieve common objectives
CRITICAL KNOWLEDGE AND EXPERIENCE
- High school diploma plus a college degree in Logistics, Operations Management, or related discipline.
- 3 years of previous experience in the port execution operations or planning
- 5 years of previous leadership experience involving on the planning or administrative sector managing large amount of workers
- Good knowledge of vessel & yard planning. Overall knowledge of terminal operation
- Requires good verbal and written communications skills in English and the local language.
- Has familiarity with the strict implementation of procedure, process and best practices in planning command centre, stevedoring and terminal operations.
- Requires good interpersonal skills to interact across section of the company’s departments, at all levels, and with customers.
CRITICAL SKILLS
- Lean Knowledge
- Problem Solver mindset
- Motivation
- Build Effective Teams
- Conflict Management
LEARNING & CAREER OPPORTUNITIES
In this position the incumbent will have a variety of learning opportunities to increment and acquire skills and knowledge in the following areas:
- Broad in-depth exposure to terminal operations & technical areas
The incumbent can decide to grow in multiple paths upwards, sideways and downwards in the organization such as but not limited
- Terminal Supervisor in other operational function, Shift Manager, Planning Manager
KPI and Target
- Shift vessel GMPH, BMPH & Moves
- Shift Yard equipment performance and idle time
- Number of Gate transaction and truck turnaround time
- Ratio of twin lift and dual cycling operation in shift
- Barge operation efficiency and moves in shift.
Poste 2 : Planning Controller (Nigéria)
Opportunity
We’re taking a big step on this journey, carrying out a vital mission: support our employees, so they can best support our customers.
In this role you would be responsible for the communications with and control of all yard equipments during the execution of the vessel and yard operating plans.
The Incumbent will act as a focal point for communication and coordination of equipment operators and would ensure to deploy the right equipment in the right place and on right time.
We Offer
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.
PRINCIPAL ACCOUNTABILITIES
- Ensure all equipment necessary to work vessel is ready and at the correct yard location prior to start of operations.
- Ensure operations are executed in accordance to priorities set by the Shift Manager, report any problem areas of operations and implement the agreed changes to resolve the problems.
- Ensure the optimum utilization and reduction of idle time for all equipment employed during the designated shift, by monitoring equipment work in the Terminal Operating System (TOS) and allocating equipment where required to achieve planned productivity levels.
- Develop a thorough understanding of the TOS with regards to equipment control and planning functionality and utilize them to the full in terminal operations.
- Maintain a watch over the terminal area for unsafe working practices.
- Contribute to “on the job” training of staff and undertake other duties within capabilities as required by management.
- Plans for meal breaks and relief of equipment operators.
- Monitors the TOS to identify potential clashes and delays in the yard.
Yard Equipment Controller (RTG, RS, ECH):
- At the time of shift change/commencing operation look after all the Yard equipment are logged in VMT/RDT as planned based on manning allocation.
- If any operator not reported/logged-in VMT/RDT, report to yard foreman/supervisor to trace operator to deploy on machine.
- Allocate equipment according current workload, rearrange CHE range if required.
- Create Move hour recap (yard operation forecast report) prearrange for following hour operation.
- If equipment not available or yard congestion advice Vessel planners to change vessel plan or crane program in advance.
- Inform yard planner about the availability of yard equipment’s in advance to align yard plan accordingly.
- Follow-up RTGs block to block transferring and movements, Rearrange CHE ranges during real time operation as required.
- Monitor the idle time of all Equipment and ensure that the idle time does not exceed beyond a specified limit. Follow up with the concerned operator to resolve problems if any.
- Follow-up long standing trucks and coordinate with yard supervisor to prioritize the job.
- Coordinate with gate controller, if any exceptions.
- Monitor CHE uncovered jobs and arrange equipment to execute the job.
- Reduce and increase Equipment’s in operation according operational requirements. Ensure equal distribution of jobs for similar equipment’s at all times.
- Monitor vessel discharge and loading in progress containers, assure no long waiting trucks in yard for grounding or loading.
- Report to technical planner if any equipment breakdown and to define priorities. update internal report for further reference.
- Coordinate with execution supervisors to manage exceptions.
- Monitor operator callback request in TOS and contact the operator on time.
- In the event to system breakdown/failure, communicate with equipment operators over VHF radio to facilitate execution of operations.
- Report all exceptions and preparations to Planning superintendent and Shift manager.
- Always analyze, status of the equipments (e.g. breakdown, working, under planned or corrective maintenance).
- Ensure to allocate RTGs in designated area if scheduled for PM Service and not to interrupt yard operation.
- Logout all equipment VMT/RDT from XPS prior shift change (5 minutes before shift change).
- Handover all operational details to following shift and report to Planning supervisor
- Performs any other tasks assigned by superiors to improve terminal efficiency or performance.
TT (Terminal Truck) Controller:
- At the time of shift change/commencing operation, look after all the TTs are logged in as planned based on manning allocation requirement.
- If any operator not reported/logged-in VMT, report to TT foreman/Supervisor/OLM to trace and to manage the situation.
- Communicate the discrepancy between planned and actual figures to OLM and Share the details with Shift Manager.
- Communicate with Planning superintendent/Shift Manager to understand the priorities in order to deploy TT in pool associated to POW and turn dispatch mode to truck.
- Monitor Vessel/Yard related activities to re-arrange Trucks for specific Crane/Yard location, TT to be reduced from busy yard location or special handling at quayside for specific POW.
- Follow-up ITVS idle time and performance, communicate with execution supervisors to handle exceptions.
- Manage Trucks refuel, break, shift change preparation and any other exceptions by coordination with TT foreman/Supervisor/OLM.
- Update all exceptions and preparations to Planning superintendent and Shift manager.
- Monitor actives jobs and in progress transactions to track trucks waiting/idling and delay.
- Coordinate with RTG controller to manage longstanding Trucks.
- Communicate to Yard/vessel planners for rerouting any trucks from planned locations.
- Analyze at all times, status of the equipment (e.g. breakdown, working, under planned or corrective maintenance). arrange ITV to send to workshop if scheduled for PM service.
- Logout all ITV from XPS prior shift change (5 minutes before shift change).
- Handover all operational details to following shift and report to Planning superintendent.
- Performs any other tasks assigned by superiors to improve terminal efficiency or performance.
Landside Controller:
- At the time of shift change/commencing operation, look after all the planned activities to be completed during shift.
- Coordinate with TT (Truck) controller to get the required number of Trucks for landside operation.
- Rearrange CUP & CCU units work queue according priority, enable dispatching with available trucks in Pool for POW.
- Scan and review containers positions and location to ensure no mis located nor without locations prior dispatching.
- Sequence planned units according best pick to expedite shuttling.
- Prepare shuffles well in advance by coordinating RTG operator.
- Pre-arrange equipment for Shuttling and ensure that equipment shall not remain busy with other activities.
- Increase dual activity in shuttling by arranging CUP & CCO Work queues and to communicating to operators and supervisors. Nearest jobs which are in way of TT travel to reduce unladen ratio.
- Close monitor shuttling trucks and work queue to expedite operation.
- Ensure to align with shift demand and to achieve set target. Report all exception on time to Planning Superintendent and Shift Manager.
- Coordinate with Yard/TT Supervisors to handle exceptions.
- Monitor CHE uncovered jobs and communicate with RTG controller to arrange CHE range to execute the job.
- Manage housekeeping and yard compact by coordinating Yard planner.
- Handover all operational details to following shift and report to Planning superintendent.
- Performs any other tasks assigned by superiors to improve terminal efficiency or performance.
Gate & Rail Controller:
- At the time of shift change/commencing operation, look after all road transactions (Export/MT Gate-in, Import-Gate out).
- List out long-standing transactions and left-over units for prioritizing.
- Prearrange yard equipment to execute within targeted time.
- Track and Trace longstanding transactions to execute or cancel the transactions to maintain TTT (Truck turnaround time).
- Coordinate and communicate with Yard equipment controller to arrange equipment in time.
- Monitor looks ahead advice Yard planner to rearrange yard allocation to avoid yard clash.
- Coordinate with Gate supervisor to manage gate flow and transactions.
- Act as focal point for gate clerks and truck drivers, contact truck driver if required.
- Communicate and coordinate with Yard supervisor for special units handlings.
- Monitor Road queues and alert any Fail to deck units or shortage of yard allocations.
- Monitor Train arrival and plan review incoming units and prepare yard plan by coordinating yard planner.
- Review train outbound list and prearrange units for execution (prepare in advance any shuffles and segregations required).
- Update train arrival and departure in TOS.
- Report all exceptions to Planning superintendent and Shift manager in time.
- Handover all operational details to following shift and report to Planning superintendent.
- Performs any other tasks assigned by superiors to improve terminal efficiency or performance.
Barge Controller:
- At the time of shift change/commencing operation, look after number barge alongside and operations.
- Coordinate with TT (Truck) controller to get the required number of Trucks for barge operation.
- Scan and review containers positions and location to ensure no mis located nor without locations prior dispatching.
- Prepare shuffles well in advance by coordinating RTG operator.
- Enable Barge POW to dispatch in assigned trucks in pool.
- Increase dual activity in Barge operation and communicating to operators and supervisors. reduce unladen travel ratio to Barge shuttling trucks.
- Increase opportunities to connect direct MT from barge to alongside vessels.
- Close monitor barge trucks and work queue to expedite cargo operation.
- Ensure to align with targets and progress. Report all exception on time to Planning Superintendent and Shift Manager.
- Coordinate with Execution supervisors to handle exceptions.
- Update barge arrivals and the stages in TOS and Barge booking App.
- Prepare and handle required documents to execute barge operation.
- Monitor and rearrange Barge plan by coordinating vessel plan. Initiate Barge outbound plan.
- Monitor and coordinate barge units operation at yard, lookahead approach to avoid yard clashes, coordinate with controllers to handle units in yard within the time.
- Communicate with yard equipment operators and supervisors for smooth and safe operation.
- Coordinate with Yard planner for barge inbound units locations, allocations and segregations.
- Ensure all units executed as planned, no leftover or rest in progress units upon finalizing barge operation.
- Handover all operational details to following shift and report to Planning superintendent.
- Performs any other tasks assigned by superiors to improve terminal efficiency or performance.
REPORTING AND SCOPE
- Direct reports – None
- The position functionally reports to Shift Manager.
- The scope of the position is primarily local/domestic.
WORK/BUSINESS CONTACTS AND AUTHORITY
- Internal:
- Operations & other planning department staff on a constant basis
- Equipment operators
- External:
- Contractors on site
CRITICAL KNOWLEDGE AND EXPERIENCE
- High school diploma plus a college degree in Logistics, Operations Management, or related discipline.
- Requires at least two years of work experience as a dispatcher preferably in a container terminal, else within a transportation environment.
- In depth knowledge of logistics, yard planning/lay-out and container terminal operations.
- Require a certificate in hazardous cargo handling.
- Possess effective analytical, numeracy, reporting and problem-solving skills.
- Mast have a proactive approach to improving systems and procedures that will improve operational efficiency.
- Requires some knowledge of TOS vessel and yard planning systems.
- Requires an understanding of vessel & yard planning, vessel and yard operations.
- Has familiarity with the strict implementation of international standards of safe working practices within marine, stevedoring and terminal operations.
CRITICAL SKILLS
- Planning and Organizational Skills
- Lean knowledge
- Collaboration
- Customer Centricity
- Problem Solver mindset
LEARNING & CAREER OPPORTUNITIES
In this position the incumbent will have a variety of learning opportunities to increment and acquire skills and knowledge in the following areas:
- Broad exposure to operational management in a container terminal.
- Detailed knowledge of vessel, Gate & yard planning systems
The incumbent can decide to grow in multiple paths upwards, sideways and downwards in the organization such as but not limited to:
Yard Planner, Vessel Planner, Terminal Supervisor, Shift Manager or Planning Manager
Poste 3 : Collection Manager (Côte d’Ivoire)
Opportunity
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer:
Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
- Oversees credit management, risk management, payment monitoring and application, on account classification and collections.
- Has responsibility for leading and directing a team focusing on a segmented geographical area or sub process towards achieving timely and accurate collections of overdue or related accounts receivables processing.
- Manages collections activity for a specific segment/country/s within the organization.
- Drives the collections for their specific segment/country/s and working with several teams to ensure alignment between global processes and cluster specific requirements and outcomes.
- Focuses on collections function performed both in the global service centre and within the country.
- Assumes responsibility over a group of countries within his/her scope with a view to improving overall working capital position through sound management of overdue accounts and proactive engagement with stakeholders to ensure continuous improvement of collections on a cluster and global level.
- Ensures effective and efficient collections for the assigned segment/country/s, such that the measurements show continuous improvement whilst aligning processes to the global standard.
Who we are looking for?
- Minimum of 5 yrs. in Collections/ Accounts Receivable.
- Bachelor’s degree holder, preferably in Finance or Economics.
- Extensive experience in Collections / Accounts Receivable.
- Excellent communication skills in French and English.
- Adaptable, innovative & results orientated.
- Resolve difficult situations with ease and good negotiation skills.
- Drive change and improvement.
- Able to influence without authority.
- Able to work with remote teams.
Our recruitment process:
Please apply before The 2nd of December 2022
If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better
If successful, you will discuss the role with the Line Manager and his team.
Poste 4 : Pre-legal Collections Counsel
Opportunity
Maersk is looking for a candidate to take up the new role of Pre-Legal Collections Counsel in Abidjan. As a Legal Collection Counsel, you are accountable for the execution of the day-to-day processing of transactions within defined standard operating procedures with a purpose of achieving service delivery goals for the organization and providing first level support for both technical and functional issues raised by end users.
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer:
An exciting role which is part of a dynamic and international organization with the opportunity to continuously apply and develop your competencies.
We offer a competitive compensation and benefits package and are continuously searching for new ways to invest in our talent through ongoing personal and professional development initiatives.
Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
Key Responsibilities:
- Attend meetings as required and provide detailed reports of amounts under your management.
- Handle disputes from customers in coordination with Collectors, GSC teams and ensure the issues are resolved.
- Send demand letters to customers detailing the nature & extent of their debt and follow up to ensure the outstanding amounts are paid.
- Follow up with the payment application team to ensure all payments received from customers are correctly applied in a timely fashion.
- Visit customer premises and follow up for payment of overdue invoices where necessary.
- Where customers are non-responsive/unreachable, contact cx/sales teams in the various countries to provide alternative contacts/visit the customers.
- Maintain a record of all accounts under your management with a current update on their status.
- Maintain communication with Global OTC team for weekly reports on incoming accounts to legal from AR
- Maintain communication with In-country & GSC collections teams for supporting documentation as well as information on collection actions taken before tagging accounts under legal and customer responses (if any).
- Instruct private investigators/collection agencies to trace/attempt collection where collection options have been exhausted without response/payment.
- Maintain a record of all accounts under the management of Private Investigators/Collection Agencies with a current update on their status.
- Vet & process invoices for said vendors to ensure payment in accordance with agreed terms.
- Provide relevant supporting documentation to the external lawyers, including investigation reports where relevant.
Who We Are Looking For:
- 3-5 years of working experience in Law.
- Bachelor’s Degree in Finance, a degree in Law ( is a plus).
- Outstanding negotiation skills
- Ability to communicate clearly and effectively.
- Ability to manage conflict and dissent in a professional manner
- Able to manage pressure, self-driven, accountable, and passionate to delivering results.
- Fluent in French & English ( is a must).
Our recruitment process:
Please apply before the 2nd of December 2022
If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better.
If successful, you will discuss the role with the Line Manager and his team.