Maersk Line ou Maersk SeaLand est une société danoise de transport maritime international de conteneurs et la plus grande filiale opérationnelle du groupe Maersk, un conglomérat d’affaires danois.
Responsible for onboarding of new customers, as well as managing and optimizing delivery of non-physical products (e.g. booking agent) and physical outsourced products (e.g. intermodal), supporting customers proactively and driving issue resolution when needed in a specific geography.
We offer
-You will gain industry knowledge, international experience, strong communication skills and techniques relevant to customer experience.
-This will equip you with the competencies required for customer-facing roles, deepen your potential and broaden your career development as well as contribute to your team’s and organization’s success.
Key responsibilities
-With debrief from sales organization, ensure new customers are on boarded across the different products.
-Take full responsibility and end-to-end ownership of customer shipments.
-Act as a role model by representing the voice of the customers throughout the organization whilst maintaining the company’s vision.
-Actively monitor local NPS across segments and partner with relevant teams to drive local improvement to improve customer satisfaction.
-Ensure customer experience in cross-functional teams.
-Drive collaboration between Ocean and other product teams.
-Work closely with GSC to lead and accelerate efficient.
-Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
We are looking for
-Knowledge of shipping, supply chain or logistics industry.
-Strong business acumen and excellent commercial knowledge and understanding of the local market landscape.
-Continuous growth and improvement mindset with global orientation.
-Strong interpersonal and communication skills.
-1- 2 years experience in logistics and services is a must.
-Passion for Customer Service.
-Pro-active person with a service oriented mindset.
-Dedicated, decisive and result orientated with a can-do attitude.
-Able to work under pressure while keeping quality in focus.
-Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
-Good moral compass and ability to work within the Company’s values.
-Fluent in French and good level in English.
