L’Opérateur Mobile MTN recrute pour ces 02 postes (06 Décembre 2022)

L’Opérateur Mobile MTN recrute pour ces 02 postes (06 Décembre 2022)

Informations sur l'emploi

Titre du Poste : 02 postes

Lieu du Travail : Côte d'Ivoire

Date de Soumission : 15/12/2022

Description de l'emploi

MTN Group est une multinationale sud-africaine coté dont le premier actionnaire est, à hauteur de 46,78%, Standard Bank et en partie détenue aussi par le Government Employees Pension Fund. L’entreprise exerce dans les domaines des télécommunications.

Poste 1 : Senior Manager Human Resources Operations


Responsible to create value for the business through efficient, effective and customer oriented HR services to the business through implementation of a unique employer value proposition, Administrative and Employee care services.

Responsablités opérationnelles

Support HR strategy definition and implementation

  • Participate in the definition of the HR strategy in alignment with Business orientations and objectives;
  • Translate HR strategy into tactical implementation plans and drive effective execution;
  • Define operational policy, process, procedures and ensure their compliance with local legal requirements;
  • Ensure continuously HR compliance with all policies, regulations and requirements and establish and support process for maintaining HR policies globally;
  • Identify and mitigate proactively Risks related to HR Operations activities

Drive Employee Services activities

  • Ensure administrative excellence through deployed systems
  • Oversee the implementation of a competent HR services channel
  • Define, track and analyze HR operations metrics and establish goals and KPIs to monitor and improve HR services performance;
  • Oversee the maintenance of workforce data: guarantee quality HR data input and compliant record keeping
  • Monitor generation of workforce reports
  • Analyse returns on investments, supports decisions through data analysis, and creates strong business cases for HR initiatives.
  • Provide channels for employees to complete HR transactions
  • Ensure administrative support is provided to the HR Business Partner Network
  • Define and Implement effective activities to enhance and build employer-employee relationships
  • Define, Implement and manage employee communication and feedback mechanisms
  • Ensure Group periodical surveys Data readiness
  • Drive ad hoc and relevant employee services projects definition and implementation in close collaboration with Corporate services that will have impact on employee engagement level
  • Ensure the timely preparation of HR operations reports (quarterly reports; monthly reports etc.)
  • Establish and maintain a close relationship with the pension and welfare fund, and insurance companies, etc.;
  • Leverages economies of scale and drives low cost HR transaction processing.

Drive Employee Relations activities

  • Ensure implementation of ER policy and employee engagement strategy and process based on local labour laws
  • Highlight any potential ER issues and seek proactive resolution of these
  • Manage relationship with trade unions
  • Consult with relevant parties (internal or external) on matters of policy and/or law in force prior to and during all negotiations;
  • Conduct social dialogue and negotiate with employee representative bodies (unions, works council …) in order to reconcile company’s objectives with employees’ satisfaction;
  • Represent management in all relations with employee organizations, including contract negotiations
  • Provide advice and guidance on all issues relating to employee relations matters
  • Oversee the development of grievance and disciplinary process reports
  • Guarantee fair and equitable treatment of employees in disciplinary and grievance processes
  • Advise managers; supervisors and employees on employee grievance processes
  • Manage individual employee relations cases from incident report through to final deposition

Health and Safety

  • Ensure respect for the implementation of social rules in workplace health matters
  • Ensure the proper execution of all actions of health and wellness at work

HR Business Partnering Network

  • Facilitate proactive HR partnering with the businesses
  • Oversee HR strategies implementation into the business to respond to changing needs
  • Interpret HR policies for the business and ensure shared understanding across HR and the business
  • Guarantee a high level satisfaction of HR clients, through an efficient request handling management process
  • Oversee and ensure excellent execution of processes related to the whole employee life cycle (from hiring to exit management) in accordance with MTN Value Proposition, policies, procedures, the law in force and the defined budget
  • Define, track and analyze metrics and establish goals and KPIs to monitor and improve HR partner network performance;
  • Ensure Proactive identification of HR issues before they impact the business
  • Define and agree on SLAs with HR COEs to guarantee fruitful collaboration and HR services excellence
  • Oversee administrative services deliveries to employees and guarantee proper maintenance, integrity and privacy of records covering all the employee lifecycle (from hiring to exit, medical records etc.) while ensuring compliance with all legal obligations related;
  • Ensure ad hoc and/or Group periodical surveys on the social climate (GCA, etc.) are implemented;
  • Drive the support to business for the definition and development of actions plans that effectively address the matters raised after survey results and follow up on implementation;

Managerial / Supervisory Responsibilities

  • Coach and mentor direct reports to ensure staff motivation is high
  • Ensure skill transfer for staff development, motivation and business continuity
  • Ensure the team is led, motivated and rewarded to achieve high performance areas
  • Guide and direct suppliers and third parties in achieving Opco objectives
  • Identify staff training and development needs and implement necessary actions
  • Manage team (including recruitment, on-boarding, attrition)
  • Set goals and objectives for direct reports, monitor progress and maintain motivation
  • Set up appropriate structure to meet departmental management objectives
  • Provide an advisory function on governance and best practices in client experience


  • Minimum of 4 years in Human Resources, Labor Law, Psychology, Sociology or equivalent
  • Fluent in both English and French


Expérience Professionnelle
  • HR Manager track record of 8 years or more; with at least 5 years in managing team in a relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous




  • Telecommunication industry
  • Very detailed knowledge of MTN HR policies and procedures (advanced)
  • Knowledge of the Company’s practices, functioning and organization
  • Strong knowledge of the legal obligations of administration management
  • Excellent knowledge of local legislation and compliance requirements
  • Occupational health and safety management
  • Process management
  • Project management
  • People management principles
  • Change Management
  • Stakeholder management


Aptitudes Professionnelles


  • Ability to think innovatively and develop strong implementation plans for strategies to overcome complex business and industry challenges
  • Strong project management and organization skills and the ability to operate and manage stakeholders at all levels effectively within a complex matrix environment
  • Strong communication skills: Proven ability to communicate clearly and appropriately based on audience with excellent facilitation skills at all levels
  • Be able to work under pressure in an changing environment
  • Sound analysis, judgment and decision making skills
  • People management
  • Manage Accountabilities
  • Manage cross-functional teams
  • Analytical and detail conscious
  • Proven ability to deliver agreed outcomes/deliverables
  • Implement a change program
  • Build partnering relationships across/outside the company at all levels
  • Business process design and reengineering skills
  • Negotiation and conflict management skills
  • Dispute resolution
  • Perfect use of Excel, Power Point, Word


Qualités Comportementales
  • Diplomacy
  • Strong service ethic,
  • Fair and reliable
  • Confidence, Assertiveness
  • Proactive
  • Caring, Available, Emphatic, Helpful,
  • Rigorous, Independent
  • Attention to detail, Innovative


  • Strategy Implementer
  • Decisive Problem Solver
  • Best Practice Value Creator
  • Culture and Change Champion Guiding
  • People Manager
  • Relationship Builder
  • Operationally astute
  • Result Achiever


  • Adherence to the MTN Values: Leadership, Integrity, Relationship, Innovation, Can-Do
  • Adherence to the MTN Vital Behaviors: Active Collaboration, Total Accountability, Total Candor, Get it done

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Poste 2 : Manager Organization Design & Performance


The role provides strategic direction for the human resources component of the overall management of the company, in its long-term effort to improve MTN CI’s planning, empowerment, development and problem-solving processes. The purpose of the function is to align individual, divisions and company practices and to manage and facilitate change throughout the organization via internal consulting.

Also responsible for the implementation of Performance Management strategies and processes across the company, in order to support the achievement of company’s objectives to be a high performing organization and a great place to work.


Responsablités opérationnelles

Organization Design

  • Designs and maintains the rules for the organizational structure creation, review
  • Designs and maintains the rules for the span of control in different business units
  • Conducts adhoc audits of the organizational structure and recommends changes to make the organization more efficient
  • Facilitates the processes of the organizational structure review and related new job position creation
  • Execute and maintains the methodology for the job creation and the job evaluation
  • Audits the business units as the potential changes of job descriptions are identified
  • Evaluates new job descriptions and puts them into the job matrix
  • Checks the consistency of job descriptions with internal policies and procedures
  • Designs the job creation training for managers and HR Business Partners
  • Cooperates with C&B Specialist on the grading of job positions and assigning the correct optimum salary
  • Participates in organization wide projects
  • Manages creation of career paths for job functions and provides development perspectives
  • Ensure availability of strategic HR research & intelligence to benchmark Organization with other companies and/or best practices

Performance Management: 

  • Drive the implementation of Performance Management strategy
  • Ensure knowledge, understanding and effectiveness of the performance management philosophy and process by all employees
  • Ensure consistency and alignment of teams and individual objectives with strategic goals and between different departments in collaboration with Line Managers
  • Ensure timeliness of and compliance with the various steps of the performance management cycle are effective
  • Ensure effective management of Top and poor performers as per policy and procedures.


  • Min BAC +4/5 in Human Resources, Business Administration, Behavioral Science or Management
  • Fluent in French with good command of English


Expérience Professionnelle
  • Minimum of 5 years’ experience in organizational design, performance management processes
  • Experience in a supervisory rôle
  • Experience working in a medium organization


  • Global knowledge of HR functions
  • Good understanding of the Telecoms industry
  • Good understanding of MTN business strategy
  • Change Management principles and drivers
  • Business process design and reengineering
  • OD practices
  • Performance management Principles
  • Project Management basics


Aptitudes Professionnelles
  • Conceptual Thinker
  • Problem Solver
  • Improvement Driver
  • Culture and Change Champion
  • Supportive People Manager
  • Relationship Manager
  • Results Achiever
  • Operationally Astute
  • Excellent presentation skills
  • Good MS Office skills
  • English


Qualités Comportementales
  • Critical thinking
  • Attention to detail
  • Unify people/Build a team
  • Plan work
  • Monitor work
  • Problem solving
  • Good analytical
  • Integrity
  • Strategist
  • Problem solving
  • Encourages continuous improvement and innovation
  • Promotes a cooperative working environment and team development
  • Organizational Agility, Operational Knowledge
  • Result oriented, service and internal / external customer satisfaction
  • Live MTN Values: Leadership, Integrity, Relationship, Innovation & Can-Do
  • Demonstrate MTN Vital Behaviours: Active Collaboration, Complete Candour, Complete Accountability, Get It Done.

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