Living Goods est un organisme sans but lucratif fondé à San Francisco avec des opérations en Ouganda, au Kenya et au Myanmar, et à Washington, DC. Son objectif est de construire des systèmes de santé communautaires durables à l’échelle.
Role Report into Senior Manager, Service delivery
Do you want your work to matter? Do you want to use your skills to make a difference, not just a living? Do you want to improve millions of lives, including your own?
Living Goods works to reinvent how we improve the lives of the under-served. We think big, and relentlessly innovate to ensure both impact & health system strengthening. At Living Goods, you will have the opportunity to apply your ideas and creativity at work every day. If you work well in a dynamic collaborative environment, set high standards, and meet challenges with determination and a sense of humor, you’ll thrive here at Living Goods.
Your Charge
To assess and analyze community health program performance, processes, and systems; design and ensure effective implementation of new initiatives, policies, and processes that drive impact and coordinate with other departments when necessary.
Roles and Responsibilities:
Project Management
- Ensure service delivery teams in the field are fully equipped to deliver high-quality community health programs according to the DESC approach. The focus includes the following:
- Digitally Enabled
- Collaborate with the Digital Health team to ensure the mhealth & supervisor app workflows & dashboards are functional and user-friendly.
- Equipped:
- Coordinate pre-service and in-service training agendas and ensure training quality is up to the standard. Co-develop training materials when necessary.
- Design process, systems, and policies to ensure CHWs are in-stock of essential commodities.
- Supervised:
- Co-designing the necessary training materials and tools for supervisors to deliver high-quality, impactful, and cost-efficient in-person or remote supervision
- Train supervisors on high-quality supervision and on using data for decision-making and driving performance.
- Compensated
- Ensure CHVs improve health outcomes through the design of impactful incentives
- Digitally Enabled
- Ensure CHWs are paid on time by LG or by the districts.
- Co-designing and project-managed the implementation of selected innovations/ experiments.
- Support the monthly analysis of results in conjunction with the field teams and the monitoring and evaluation team.
- Take the lead in the implementation of recommendations from internal/external audits as they relate to the Service Delivery Team.
Performance management
- From participation in relevant stakeholder meetings and other fora, identify choke points to the effectiveness of the service delivery teams and champion the process of resolution of identified challenges.
- Support the country program in the implementation of quarterly improvement plans (QIPs). Monitor follow-up actions & coordinate with the relevant team as necessary.
- As per the agreed-upon quarterly review and plan, champion implementation of remedial actions
- Document the various actions.
Skills and Competencies:
- Thinks several steps ahead to anticipate likely outcomes and decide on the best course of action.
- Clearly understands operational strategy and objectives and linkages to organizational strategy.
- Manages programs/projects to ensure all team members are fully deployed and skills are matched to the project requirements.
- Strong management orientation and high levels of integrity.
- Ability to communicate both inside and outside the organization and make a formal presentation.
- French and English proficiency (verbal and written communication).
Minimum Qualifications:
- Bachelor’s degree in any medical/ public health field with relevant project management experience.
- Minimum of 5 years relevant experience with three (3) years project/program management level.
Compensation:
A competitive salary and benefits package commensurate with experience including health insurance and annual performance bonus pay opportunity. This is an opportunity to be your best while making lives better for those in need.
Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation, or disability.
Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information.
