Description
IFC, membre du Groupe de la Banque mondiale, est la plus grande institution mondiale de développement axée sur le secteur privé dans les marchés émergents. Nous travaillons dans plus de 100 pays, en utilisant notre capital, notre expertise et notre influence pour créer des marchés et des opportunités dans les pays en développement. Au cours de l’exercice 2022, l’IFC a engagé un montant record de 32,8 milliards de dollars en faveur d’entreprises privées et d’institutions financières dans les pays en développement, tirant parti de la puissance du secteur privé pour mettre fin à l’extrême pauvreté et stimuler la prospérité partagée, alors que les économies sont aux prises avec les effets des crises mondiales cumulées. Pour plus d’informations, visitez le site www.ifc.org.
Le département des ressources humaines (RH) de l’IFC fournit un partenariat stratégique à l’entreprise pour développer et mettre en œuvre des stratégies de main-d’œuvre et atteindre les objectifs organisationnels, notamment en attirant, développant et déployant des talents divers et qualifiés.
– Services aux clients – offre un partenariat stratégique en matière de RH, la mise en œuvre de programmes, un soutien et des solutions au personnel et à la direction dans le monde entier ;
– Diversité, équité et inclusion – aide l’organisation à se doter d’une main-d’œuvre diversifiée, à adopter l’équité et à favoriser un lieu de travail inclusif ;
– Cadre d’emploi et recrutement – élabore et soutient la stratégie, les politiques/procédures, les communications et la gestion des connaissances en matière de RH ; mène des initiatives en matière de RH, telles que l’engagement du personnel et les rapports au Conseil d’administration ; et fournit des solutions de recrutement ;
– Talents et mesures incitatives – concevoir des solutions RH fondées sur les meilleures pratiques en matière d’intégration, de mentorat, de gestion de carrière et de mobilité, de gestion des performances et des talents, de mesures incitatives et de récompenses, et de développement du leadership.
Les services à la clientèle de la SFI recherchent un assistant RH senior pour travailler avec l’équipe des services à la clientèle RH qui soutient les régions de l’Afrique du Nord, de l’Ouest et du Centre, basée à Dakar, au Sénégal.
L’assistant(e) RH collaborera avec l’associé(e) RH principal(e) et l’analyste RH à la fourniture et à l’exécution sans faille des produits, processus et services RH aux clients de l’IFC. Il/elle renforcera la capacité de l’équipe à fournir des conseils à valeur ajoutée aux gestionnaires et au personnel concernant l’application des politiques et des programmes dans tous les domaines des ressources humaines.
Duties and Accountabilities:
The Senior HR Assistant is responsible for supporting IFC clients on the full range of HR matters, in close collaboration with the Senior HR Business Partner and HR Analyst. Specifically, but not limited to, the key responsibilities include the following:
• Stays abreast of HR policies and procedures to provide support to regional clients; ensures alignment/communication and consistency in application of HR policies, principles, and guidelines.
• Handles a significant volume of HR inquiries on standard issues from all clients and, channels them to appropriate resources; follows up as necessary, plays substantive role in finding information and assist clients.
• Supports clients with Managerial Self-Service (MSS) and other HR systems. Generates basic reports for clients and internal stakeholders.
• Handles queries or requests from clients and research solutions and share the relevant information with parties concerned, after consultation with the Senior HR Business Partner.
• Participates in performance management, talent review, promotion, staff surveys, 360 and performance award processes. Advice staff and managers on the different process requirements.
• Coordinates with HR operations the execution of recruitment, ending employment, re-entries, leave without pay, external service, etc.
• Assists the Senior HR Business Partner with recruitment process by ensuring that the necessary approvals are in place and in line with the Work Force Planning (WFP) numbers.
• Responsible, where applicable, of the preparation of appointment packages, onboarding packages, offer letters, etc.
• Review job descriptions, participate in shortlisting committees and interview panels as appropriate; Draft interview reports and conduct reference checks as needed; provide guidance to hiring managers, as needed.
• Oversees and coordinates the onboarding activities in the regions for new hires with all North, Western and Central Africa regions’ onboarding coordinators. Provide orientation to new staff in the region.
• Supports in the logistics, preparation and in training and learning event delivery, organization of HR-related meetings and events.
Selection Criteria
• Bachelor’s degree is desired, and a minimum of seven years of entry-level professional HR experience in organizing, administering, and maintaining large volumes of HR transactions including recruitments, or equivalent combination of education and experience (HR degree or certification preferred).
• Demonstrated knowledge of HR procedures, processes and programs and an eagerness to expand knowledge in areas of HR.
• Displays initiative, independence, and autonomy in addressing client needs in changing business contexts and environments.
• Ability to initiate changes to HR business related processes to improve efficiency and performance and apply creativity, flexibility, and persistence to develop new approaches.
• Ability to download and analyze standard data (salary databases and the like) to support and enable decision-making.
• Ability to actively promote knowledge sharing and contribute to wider collaborative efforts.
• Fluent—written and oral—in English including ability to produce a variety of reports, presentations and correspondence and edit materials using proper formatting, grammar, punctuation, and style.
• Fluent in French, including ability to engage orally and in writing with French-speaking clients in a professional manner.
• Excellent organizational skills with demonstrated ability to work independently, handle a high volume of concurrent activities, rank priorities, organize work efficiently, work under pressure and deliver assignments in a timely manner often under significant time constraints.
• Excellent interpersonal skills and high level of discretion in dealing with confidential information.
• High level of proficiency in office technology including Word, Excel, PowerPoint, and Outlook; familiarity with Peoplesoft or other HR systems preferred.
• Demonstrated knowledge creating content and utilizing digital platforms including videos, infographics, social platforms, and the like for event planning and knowledge sharing is a plus.
• High degree of initiative, reliability, and resourcefulness.
• Carries out assignments with minimum supervision as an integrated member of the team, recognizes one’s obligation and accepts outcomes of the task or product and the level of success achieved.
• Ability to handle and adjust to a variety of concurrent and competing demands.
• Demonstrates a constructive attitude, a creative mindset, and a doer approach.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
