Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you’ll be part of
The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
What you will learn and contribute to
As part of our team, you will:
- To lead and manage the Customer Team (CT) for MTN Nigeria, to deliver Nokia products and services to these customers, manage customer satisfaction as well as achievement of Nokia’s key performance indicators.
- As a senior sales professional, the CT Head is responsible for the end to end management of the CT, including Sales, operations, stakeholder relationship management, internal processes.
MAIN RESPONSIBILITY AREAS
- Manage Nokia projects (IP, Optics) with MTN Nigeria.
- Develop MN and CNS business with MTN Nigeria.
- Further develop strong relationships with MTN Nigeria, including CXO level, to enable successful positioning and sales of Nokia products and services.
- Be responsible for the business strategy as well as the coordination of Nokia contracts with the MTN Nigeria.
- Develop and articulate the overall sales strategy and lead account planning focused on key market segments.
- To maintain effective internal communications and networks with appropriate stakeholders and to galvanize support, maximize Nokia’s effectiveness and meet customer expectations.
- Accountable for business execution, operations, post sales and managing the account including all internal processes (e.g. strategy, demand planning, project execution, sales and resource management.
- Provide team leadership, in particular the account managers in the CT, ensuring that they have appropriate skills, training and knowledge to position and to position the value of Nokia’s products/services/solutions to the customers, ensuring that the CT works efficiently.
- Proactively provides opex, inventory and credit control.
- Ensures compliance with Nokia risk management, SOX/policies, procedures and reporting for the account.
KEY COMPETENCIES
- Strong Leadership skills to be able to lead the Customer Team and all support functions.
- Solid experience in handling accounts/customers of comparable size and complexity.
- Deep understanding of Nokia’s product & solution and overall telecommunications market, trends and related regulations.
- Strong negotiation, communication and good interpersonal skills.
- Ability to have a good understanding of the customer’s business/competitive situation/strategy and an understanding of the drivers of customer profitability to drive Nokia business targets for the CT
- Ability to build strong relationships with influential stakeholders in the market
- Develop/execute strategies addressing all stakeholders
- Ability to provide leadership and guidance during critical deal making process and collaboration with BGs
- Financial and risk management skills to support forecasting and the qualification of opportunities
- Experience with contract management, financial terms and conditions
- Good understanding of project management
Your skills and experience
- At least 10+ years relevant experience
- Telecoms or IT background is a must
- Proven track record in business development
- Relevant university degree in telecommunications, technical, business or similar qualification.
- Strong leadership profile with presence and credibility in the market
- Systematic thinker and a winning mindset
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.
