Ericsson est une entreprise suédoise de télécommunications fondée en 1876. En 2001, avec le groupe japonais Sony Corporation, la société Sony Ericsson produit des terminaux mobiles. En avril 2002, conséquence de l’éclatement de la bulle Internet, Ericsson supprime 20 000 emplois . En octobre 2005, Ericsson, fort dans les réseaux mobiles, acquiert, au prix de 1,77 milliard d’euros, l’ex-fleuron britannique Marconi pour se renforcer dans les réseaux fixes.
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Exciting Opportunity!
Head of Service Delivery. Mobile Financial Services dedicated to Digital Services CU WAM is responsible for sales, delivery, operations, and financial result of the Mobile Financial Services portfolio. The role is member of the MMEA Digital services Customer Unit leadership team.
You will
- Be accountable for the financial results of the Mobile Financial Services portfolio for the Customer Unit.
- Owns and conducts regular governance to drive operational and business excellence through effective KPI dashboards and measurements with Group and its affiliates
- Continuously strive to efficient and optimize delivery through automation of processes, tools, and Ericsson Wallet Platform.
- Responsible as Program Director for Demands deployments as per SDLC practices
- Accountable for EWP (Ericsson Wallet Platform) roll-out projects
- Provide financial and overall organizational performance reporting
- Acts as a partner concern for MFS and Mobile Money customer’s executive leadership teams
- Ensure compliance and ethics and exhibit outstanding role-model leadership behaviors
- Sets the goals for the organization to deliver on contractual commitments and financial targets
- Works closely with BA BDGS BSS Mobile Financial Services to facilitate feedback from customers for further improvement of MFS roadmap and portfolio
- Close cooperation with BSS MFS Domain to ensure the program is appropriately staffed as per agreed capacity
- Work in close coordination with Account organization and CUs
- Ensure Governance and Escalation structure is followed in Demand management and Managed Services areas.
- Continuous optimization of workforce and enhancement of Demand and managed services process and ways of working.
- Support customer in preparation and delivery of services quarterly roadmap
- Own Regular governance with customer business and technology units
- Work in close coordination with Account organization and KAM
To be successful in the role you must have
- 10-15 years of experience in leadership positions within the telecom and/or ICT industry
- 5+ years of FinTech experience as a technology partner for major telecom operators or banking industry
- Fluent in French and English
- Result oriented with customer first attitude
- Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
- Can handle stressful and ambiguous situations
- Strong financial and commercial acumen
- Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
- Developed analytical skills to identify trends, inefficiencies, and value realization opportunities
- Very good understanding of Ericsson Business Process, Financial and Delivery models
- Strong business, operation, and financial skills
- Good at handling resource planning and competence development
- University degree in Technology or Economics, preferably MSC, MBA, or equivalent
What happens next once you apply?
Read about the next steps here .
- For your interview preparation, here are a few “Tips & Tricks” from our recruiters.
- For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G.
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Closing date : 13 November 2021.
