Le Groupe Emirates recrute pour ces 3 postes (02 Juillet 2022)

To create maximum awareness in the market and to maintain sales and service standards according to company procedure, in order to optimise revenue, tonnage and yield. Responsible for all aspects of control of export and import operations within the territory. Job Outline: – Manage cargo employees in compliance with corporate and local regulations, policies and procedures to ensure the development of a disciplined, skilled and motivated work force. – Identify objectives and implement strategies for sales and operational activities within the assigned territory. Recommend to Head Office sales policies, pricing and marketing activities relevant to the local market – Undertake sales and other commercial activities to meet corporate revenue, tonnage and yield objectives. Identify and develop new customer segments (e.g. road feeder, offline activities). Negotiate tonnage and revenue agreements with new and existing clients within the region. – Identify local trends and provide timely feedback on market conditions with respect to pricing and competitor activities. – Provide periodic reports on commercial contacts, the rate of attainment against objectives and the effectiveness of the station performance (route and point of sale) – Through pro-active communication, ensure agents and other customers are apprised of Emirates SkyCargo products, services, and e-business capabilities, thereby contributing to enhanced customer service standards, repeat business and customer loyalty. – Coordinate with cargo employees, handling agents, airport authorities and other suppliers to ensure that they are conversant with EK’s operational requirements and procedures (including Special Handling) in order to maximise cargo uplifts and optimise the utilisation of capacity with the requisite service standards, cost efficiencies and revenue generation. – Disseminate information and procedures relating to the acceptance and carriage of air cargo to customers within the territory to ensure compliance with policy and safety standards. Ensure compliance with company and industry rules, policies and procedures for safe, secure and efficient operations. – Contribute to the compilation and production of annual revenue and expenditure budgets for the department with the objective of increasing productivity and profitability.

Logistics/Cargo.Air Cargo : 5+ Years Degree or Honours (12+3 or equivalent) : Educated to Degree (or equivalent) with at least 5 years? experience in a Cargo Operations & Sales environment, including at least 3 years at a supervisory level. Knowledge/skills: – Knowledge of Dangerous Goods regulations and Advanced Load Control and currently holds / has previously held licences in these areas – Knowledge of the local area cargo environment – Proven ability to lead and develop staff – Strong presentation and negotiation skills – PC based skills including Microsoft Word/ Excel/ E-mail/ Powerpoint – Valid driving license – Fluency in English and the language of the country you are working is essential Other job related information The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment Candidate should have the right to live & work in Guinea

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: – Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions – Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. – Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. – Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. – Retail Office only – Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. – Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. – Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.

Commercial/Sales.Other : : Educated to at least GCSE or O Level standard or equivalent. 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism. Knowledge/skills: PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Other languages besides English: As some Contact Centres deal with multi – lingual calls, fluency in a required language will be advantageous. Candidate should have the right to work & live in Abuja