Voulez-vous construire une carrière qui en vaille vraiment la peine ? Travailler au sein du Groupe de la Banque mondiale vous offre une occasion unique d’aider nos clients à résoudre leurs plus grands défis en matière de développement. Le Groupe de la Banque mondiale est l’une des plus importantes sources de financement et de connaissances pour les pays en développement ; c’est un partenariat mondial unique composé de cinq institutions qui se consacrent à mettre fin à l’extrême pauvreté, à accroître la prospérité partagée et à promouvoir le développement durable. Avec 189 pays membres et plus de 120 bureaux dans le monde, nous travaillons avec des partenaires des secteurs public et privé, investissant dans des projets révolutionnaires et utilisant les données, la recherche et la technologie pour élaborer des solutions aux défis mondiaux les plus urgents. Pour plus d’informations, visitez le site www.worldbank.org
Africa is a diverse continent brimming with opportunities. From clean energy and climate-smart agriculture to home grown digital innovations, African countries are accelerating their efforts to develop sustainably. Home to a 1.2-billion-person market and the world’s largest free trade zone, Africa offers human and natural resources that have the potential to yield inclusive growth and wipe out poverty in the region, enabling Africans across the continent to live healthier and more prosperous lives.
Yet these vast opportunities are tempered by persistent gaps in education, health, and skills, which have Africa only reaching forty percent of its estimated potential. Moreover, conflict, food insecurity, population growth, and the disruptive forces of climate change threaten to curtail or hamper progress.
The recent realignment in Operations led to the creation of two Africa regions: West & Central and East & Southern, effective July 1, 2020. HRD VPU Senior Management made the decision to keep one HR Client Service Team (HRDC1) to serve these two Africa regions. The combined two regions account for approximately 2,300 staff, mostly based in about 40 country offices, a total combined portfolio representing approximately 40% of the Bank’s business, and 50% of the Practice Managers decentralizing to the country offices; hence the need for effective HR support on the ground in the region.
The HR Client Service Team (HRDC1) offers customized and strategic HR partnership, support, and solutions to the Africa region. These HR partnership and services are provided to HQ as well as country-based units. In this regard, HRDC1 is seeking to recruit a Human Resources Assistant to be based in Yaounde, Cameroon and will partner closely with HR Business Partners and other HR Program Assistants in the delivery and flawless execution of HR products and services to HRDC1 clients. The scope of the position is varied and demanding, encompassing a combination of some traditional HR client support functions as well as direct contributions to the objectives of the team. The job requires ability to multitask working with multiple client groups, a high degree of judgment, initiative and flexibility, problem solving capability, patience, empathy, and teamwork.
Duties and Accountabilities
Key areas of responsibilities include:
• Respond to routine inquiries from client departments on HR programs and policies, in consultation with relevant HRBP.
• Support HR Business Partners in the delivery of key objectives and work programs including human capital framework with a focus on annual Performance Reviews, Talent Management, the Strategic Staffing Exercise.
• Monitor recruitment process for vacancies and bring issues to the attention of HR Business Partners for resolution.
• Review job descriptions participate in shortlisting committees and interview panels as appropriate; draft interview reports and conduct reference checks as needed; provide guidance to hiring managers, if needed.
• Support HR Business Partners through research into policies and practices as well as retrieving historical data.
• Gather and compiles information and prepares standard and ad-hoc HR reports.
• Update information contained in HR systems and ensure data accuracy (example: personnel records, staff moves transfers and promotions, compensation details, etc.).
• Prepare reports, briefs, or presentations to the team and or for guidance to clients
• Handle queries or requests from clients and research solutions and share the relevant information with parties concerned, after consultation with HRBPs
• Support the manager and the team on administrative duties
• Perform ad-hoc duties as assigned by the HRBP and HR Manager.
Selection Criteria
• Bachelor’s degree with concentration in business administration, human resources or related discipline (or equivalent combination of education and experience).
• Unquestionable and demonstrated ability to ensure total discretion, confidentiality, and strong personal ethics
• Ability to articulate issues and recommend solutions to aid management in decision-making
• Proficiency in all HR Systems and Microsoft Windows applications, namely Excel, Word, and Power Point
• Solid knowledge of core HR areas: compensation benefits; strategic staffing, learning, and training; performance management, career development, staffing and recruitment, and case management
• Able to ‘roll up sleeves’; has the flexibility to engage in all aspects of HR work, from identification of issues to implementation of solutions
• Strong oral and written communications and presentation skills, ability to translate data for a variety of audiences, and experience with preparing client-ready materials
• Great interpersonal skills
• Strong quality control orientation; attention to detail
• Demonstrated ability to work in a fast paced and dynamic work environment
• Ability to build strong working relationships with counterparts across HRD and the World Bank Group
Competencies
• PROFESSIONAL CURIOSITY : Identifies readily available information, resources in order to acquire a good understanding of broader HR theory and practice; self-evaluates current knowledge in order to identify necessary learning focus.
• INTEGRATING INFORMATION: Actively seeks information with respect to processes, rules, policies and other matters relevant to own and related jobs; identifies links and relationships within data and across the organization
• JUDGEMENT: Applies knowledge of theory, rules and practices to analysis of data in order to draw useful conclusions; analysis leads to timely decisions and recommendations within own realm.
• CREDIBILITY: Balances interests of clients, HR and broader WBG within own work, demonstrating tact and discretion; documents and shares project status and problems/issues with appropriate parties
• TRUSTED COMMUNICATOR: Accurately and fully conveys technical HR information, querying and listening carefully to ensure understanding; handles sensitive information appropriately; expresses own opinions on issues and technical matters, inviting dialogue and discussion
• COMMITMENT TO MISSION & VALUES Advocates for WBG mission and values within own team; welcomes and supports team diversity
• CONSULTATION: Consults with supervisors, colleagues and other HR staff to understand business challenges; makes appropriate recommendations with respect to own work.
• FLEXIBILITY: Changes approach to work tasks in the face of obstacles or new information
• INFLUENCING : Works with other HR staff and clients to identify communication objectives; persuades others using logic, data, visual aids and other tools to support arguments
