A PROPOS DE NOUS
Catholic Relief Services est l’agence humanitaire internationale officielle de la communauté catholique des États-Unis. CRS travaille pour sauver, protéger et transformer des vies dans le besoin dans plus de 100 pays, sans considération de race, de religion ou de nationalité. Le travail de secours et de développement de CRS est accompli par le biais de programmes d’intervention d’urgence, de lutte contre le VIH, de santé, d’agriculture, d’éducation, de microfinance et de consolidation de la paix.
À PROPOS DE L’ÉQUIPE
Les procédures d’acquisition de talents de CRS reflètent notre engagement à sauvegarder les droits et la dignité de toutes les personnes – en particulier les enfants et les adultes vulnérables – à vivre sans abus ni préjudice.
CRS accueille les candidats des pays et régions dans lesquels nous travaillons. Dans le cas où le candidat retenu est un expatrié ou un télétravailleur mondial, la durée anticipée de la mission est informée par une limite de durée, basée sur le type et le niveau du poste et les besoins de l’agence.
CRS est un employeur offrant l’égalité des chances.
About CRS Nigeria:
CRS has been supporting program activities in Nigeria for over 30 years and has long-standing relationships with Church and non-Church partners and communities throughout the country. The Nigeria country program has a diverse funding base with projects in health, nutrition, food security and agricultural livelihoods, microfinance (SILC), emergency response and peacebuilding. CRS/Nigeria currently has over 210 national and 8 international staff. With an FY22 annual budget of over USD $100 million, coupled with strong donor interest in supporting CRS’ work in the country, significant growth opportunities exist for the CP. The CP has been supporting emergency activities in the NE states since 2015 with offices in Damaturu, Maiduguri and Yola.
About THRIVE
The Transitioning Households to Recovery from Vulnerability (THRIVE) in Jere project is a two-year recovery and resilience project funded by BHA/USAID. CRS with Mercy Corps (MC), Women in the New Nigeria (WINN), Salient Humanitarian Organization (SHO) and Justice, Development and Peace Commission (JDPC) provide assistance using an area-based approach to transition participants from lifesaving assistance to life-building support. The THRIVE consortium targets 120,000 unique participants across 9 sectors.
Job Summary:
The Accountability Assistant will work with the Feedback Assistant, the Accountability Officer, project teams and community mobilizers to ensure strong feedback and response mechanisms (FRM) are maintained and strengthened for THRIVE. S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.
Roles and Key Responsibilities:
- Categorize feedback received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc…);
- Assign a ticket number to each feedback and enter in the database;
- Transmit feedback received to the relevant THRIVE sector lead or senior manager;
- Prepare weekly and monthly reports presenting summarizing learning from the FRM;
- Participate in team meetings to share the trends and learning from the FRM;
- Follow up regularly with sector leads to track progress on resolving and closure of feedback;
- Regularly update the database by adding the response implemented and close feedback when an adequate response has been given to the feedback provider;
- Ensure all feedback collected from beneficiaries is kept confidential and timely/accurate response is given back to them
- Support CRS and partner to document and respond to all community feedback received;
- Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.
Required Languages – English, Hausa and Kanuri language skills are essential. Additional language competence, such as Shuwa Arabic would be an advantage.
Travel – Must be willing and able to travel up to 20 % in MMC/Jere field locations for THRIVE
Knowledge, Skills and Abilities
- Observation, active listening and analysis skills with ability to make sound judgment
- Good interpersonal skills and the ability to interact effectively with diverse groups
- Proactive, results-oriented and service-oriented
Supervisory Responsibilities: None
Key Working Relationships:
Internal : Feedback Officer, Feedback Assistant, MEAL Officer, Program Managers
External : Community members, partner staff
QUALIFICATIONS
Basic Qualifications
- Secondary School Diploma required. Bachelor’s degree preferred.
- Minimum of 2 years of work experience in project support in Borno State;
- Experience in customer care services in any sector or in accountability for an NGO would be an advantage;
- Additional education may substitute for some experience.
- Experience in participatory action planning and community engagement.
- Experience in monitoring projects and data collection preferred.
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
CRS’s talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.
CRS is an Equal Opportunity Employer. Women who meet the basic Qualifications are encouraged to apply for this role.
