Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? As the Area Head of Customer Implementation, you will be responsible for leading and managing multiple small to large scale Fulfilled by Maersk implementation projects from opportunity to launch. You will proactively collaborate with internal project resources and customers to execute projects through effective internal and external project communications. In addition, develop detailed project plans, resource management, project budget financial tracking, and timely project status reporting to key stakeholders using the standardised global framework.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Project Organisation and Planning:

• Develop a clear Project Charter for approval with an understanding of the Customer’s / Internal needs for each Project based on the Solutions signed off by the Customer/internal stakeholders in part of the opportunity win or any other assigned projects
• Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup, WMS (Warehouse Management System), TMS, WCS, Business Requirements, Procurement, Testing, Recruitment, external vendors and Operational KPI activities
• Formalise Project Team organisation and work closely with Project Sponsors to achieve project objectives in a timely manner. Facilitate the Project Steering Committee Meeting for critical decision-making and escalation if any
• Develop and maintain project plans to include all systemic, operational, and customer requirements. Drive tasks to ensure that each project is completed promptly and meets the company and customer expectations using the global framework

Project Execution & Communication:

• Manage multiple projects concurrently and reache out to the appropriate decision-makers and task owners on time to keep tasks on track. Actively seek to avoid delays to project progress by facilitating regular meetings to review progress, open issues and risk logs with project team members.
• Provide clear project communication and publish timely weekly project status reports to all stakeholders
• Monitor and control the project with scope change approval and timely tracking of the financial budget to ensure the project is delivered on schedule
• Perform project lesson learned and conduct handover to Operations upon project completion
• Adopt Maersk Project Implementation methodology, toolkits and templates to implement projects to provide clear project visibility for Global Metrics reporting and performance measurement
• Represent the company’s interests and protect the company’s image with the customer, related vendors, and external parties. Actively build a good rapport with customers and external stakeholders
• Provide feedback and share best practices with Region/Global for future enhancement to our Implementation Processes and tools

Organisation and Planning:

• Guide Area Implementation Managers who are driving the project quality and compliance improvements
• Ensure Area Implementation Managers are adopting standard implementation frameworks
• Develop and retain skilled implementation managers for the area

Execution & Communication:

• Provide clear visibility of project status to internal and external stakeholders, remove roadblocks and impediments to meet timelines and customer requirements
• Share learnings and best practices across the implementation community
• Assist in reviewing and improving the implementation methodology including, but not limited to project planning, stakeholder management and project execution

WHO WE ARE LOOKING FOR:

Someone with:

• Minimum 3 – 4 years of relevant project management experience within the Logistics & Supply Chain industry
• PMP or similar project management training or certification highly desirable
• Contract Logistics/Warehousing/Transport operations know-how, relevant working experience in a warehouse highly preferable
• Fluent in English and French
• Team leading experience
• Excellent communication skills; written, verbal and presentation
• Advanced skills in Excel, PowerPoint, Outlook, Visio, and Word

Maersk Logistics and Services entity in Cameroon has an opening for the Accounts Receivables Logistics and Services Collector Specialist position.

The purpose of this role is to be responsible for establishing and maintaining sound relationships with customers locally, ensuring that all customers payments are made according to agreed payment terms.

We offer

• A fantastic opportunity to be part of a winning team in a fast-paced environment.
• You will be exposed to a wide and challenging range of business issues through regular engagement with key stakeholders across all management levels within Maersk.
• We will provide you with opportunities to broaden your knowledge and strengthen your technical and professional foundation.

Key responsibilities

• Ensures effective and efficient collections for Maersk Logistics and Services in Cameroon, such that the measurements show continuous improvement whilst aligning processes to the global standard
• Together with Country Finance, GSC OTC team and commercial colleagues, establish and maintain the country dunning strategy (frequency and prioritization of customer contact)
• Accountable for dunning and customer contact via phone, email or customer visits, ensuring all customers payments are made according to payment terms
• To partner with other functions / GSC to enable process initiatives that brings in more control to our processes and enable a healthy engagement & remain simple for customers
• Interact with customers reaching office for questions and disputes on invoices open in their statement
• Ensures tight follow up on ageing outstanding to minimize impact of LOD on country’s GP and EBIT performances
• Responsible to drive Customer outcomes through positive customer experience in finance related processes.

We are looking for

• A minimum of 2 years of working experience in AR and collection within the logistic industry.
• Proven experience in customer facing processes, and a good understanding of commercial processes (contracting, bookings etc.)
• Good communication skills (towards both internal & external customers).
• Fluency in French and English is Required.
• Team Player and Driven to ensure things get done.
• Excellent time management and Analytical skills.
• Finance background and experience are an advantage, but not a firm requirement
• Experienced in working closely with offshore teams in service centers.
• Knowledge of Credit and Collections processes
• SAP & Kewill Experience.
• Knowledge of the shipping industry.
• Understanding of basic finance and accounting concepts.
• Familiar with MS Office programs.

Our recruitment process:

Please apply before the 26th of October 2023.

If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better.

If successful, you will discuss the role with the Line Manager and his team.

AR LnS Collector Specialist – Cameroun

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? As the Area Head of Customer Implementation, you will be responsible for leading and managing multiple small to large scale Fulfilled by Maersk implementation projects from opportunity to launch. You will proactively collaborate with internal project resources and customers to execute projects through effective internal and external project communications. In addition, develop detailed project plans, resource management, project budget financial tracking, and timely project status reporting to key stakeholders using the standardised global framework.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Project Organisation and Planning:

• Develop a clear Project Charter for approval with an understanding of the Customer’s / Internal needs for each Project based on the Solutions signed off by the Customer/internal stakeholders in part of the opportunity win or any other assigned projects
• Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup, WMS (Warehouse Management System), TMS, WCS, Business Requirements, Procurement, Testing, Recruitment, external vendors and Operational KPI activities
• Formalise Project Team organisation and work closely with Project Sponsors to achieve project objectives in a timely manner. Facilitate the Project Steering Committee Meeting for critical decision-making and escalation if any
• Develop and maintain project plans to include all systemic, operational, and customer requirements. Drive tasks to ensure that each project is completed promptly and meets the company and customer expectations using the global framework

Project Execution & Communication:

• Manage multiple projects concurrently and reache out to the appropriate decision-makers and task owners on time to keep tasks on track. Actively seek to avoid delays to project progress by facilitating regular meetings to review progress, open issues and risk logs with project team members.
• Provide clear project communication and publish timely weekly project status reports to all stakeholders
• Monitor and control the project with scope change approval and timely tracking of the financial budget to ensure the project is delivered on schedule
• Perform project lesson learned and conduct handover to Operations upon project completion
• Adopt Maersk Project Implementation methodology, toolkits and templates to implement projects to provide clear project visibility for Global Metrics reporting and performance measurement
• Represent the company’s interests and protect the company’s image with the customer, related vendors, and external parties. Actively build a good rapport with customers and external stakeholders
• Provide feedback and share best practices with Region/Global for future enhancement to our Implementation Processes and tools

Organisation and Planning:

• Guide Area Implementation Managers who are driving the project quality and compliance improvements
• Ensure Area Implementation Managers are adopting standard implementation frameworks
• Develop and retain skilled implementation managers for the area

Execution & Communication:

• Provide clear visibility of project status to internal and external stakeholders, remove roadblocks and impediments to meet timelines and customer requirements
• Share learnings and best practices across the implementation community
• Assist in reviewing and improving the implementation methodology including, but not limited to project planning, stakeholder management and project execution

WHO WE ARE LOOKING FOR:

Someone with:

• Minimum 3 – 4 years of relevant project management experience within the Logistics & Supply Chain industry
• PMP or similar project management training or certification highly desirable
• Contract Logistics/Warehousing/Transport operations know-how, relevant working experience in a warehouse highly preferable
• Fluent in English and French
• Team leading experience
• Excellent communication skills; written, verbal and presentation
• Advanced skills in Excel, PowerPoint, Outlook, Visio, and Word