Qatar Airways est la compagnie aérienne du Qatar. Elle assure des vols internationaux sur les cinq continents depuis son principal hub à l’aéroport International de Doha.
La compagnie recrute pour les postes ci-après :
POSTE 1 : Senior Account Manager – Accra, Ghana
Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Account Manager.
Based in Accra, Ghana you will be responsible for managing relationships with Qatar Airways’ customers. You will be responsible for managing and growing existing relationships with Qatar Airways’ and our customers while growing a prospect pipeline for conversions. You will be involved with developing a successful, consistent approach to local and multinational dealing, driving maximum revenue and minimum cost of sale. You will engage in joint sales and marketing activity to grow the level and quality of QR revenue sold through these partners and driving efficiencies in the distribution processes.
Specific Accountabilities include:
- Develop and maintain long-term strategic relationships with Qatar Airways clients.
- Prepare and execute data driven Account Development Plan(s) to achieve short, medium, and long-term mutual benefits.
- Contribute to the formulation and implementation of QR sales strategy to maximize short and long term revenue opportunities, reduce cost of sale and generate channel shift where appropriate.
- Review QR sales data with account portfolio to drive revenue and seek out both long term and tactical revenue opportunities.
- Manage and co-ordinate projects and initiatives on behalf of the Sales Manager. Develop tactical Sales and Marketing activity in support of sales opportunities across the portfolio.
- Maximize value from marketing spend and manage individual expenditure budget.
- Provide regular Market Intelligence and feedback from customers and competitors.
- Represent QR at trade events, promotions and sales functions, including supporting educational and familiarization visits.
- Maximize sales opportunity/opportunities through value added partners i.e. Tourism Bodies, Frequent Flyer affiliates, alliance and codeshare partners.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
- Proven track record of trade and corporate account management.
- 5 years industry experience
- Strong skills in prospecting, negotiating and closing
- Strong interpersonal skills coupled with an ability to work independently and think creatively
- Excellent communication skills and competency in business language
About Qatar Airways Group
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
POSTE 2 : HR Coordinator – Western Africa ( Nigeria based)
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our International HR team based in Lagos, Nigeria as HR Coordinator for Western Africa Region.
Reporting to the HR Manager – Western Africa, you will be responsible for providing HR support for the countries in the region including Nigeria, Ghana and Cote D’Ivoire
You will add immediate value by providing support to line managers in Ground Services, Commercial, Global Business Services and Cargo in the areas of employee relations, compensation and benefits, leadership development, performance management, and talent management.
This represents a fantastic opportunity to join a fast-paced environment in a leading Aviation group to contribute to our continued development and evolution.
Accountabilities
- Provide a range of HR services to employees from joining to expiry of contract and assisting in all matters relating to employment matters.
- Provide a range of HR services to support the end to end employee experience in all departments including Commercial, Ground Services, Global Business Services and Cargo
- Deal with HR queries from Head Office and Regional Office in coordination with Local Managers.
- Prepare HR documentation for recruitment, promotions, appointments and salary reviews.
- Ensure the local legal requirements are strictly adhered to
- Follow-up of recruitment procedure in coordination with Local Managers.
- Ensure appropriate induction and onboarding of new staff.
- Supports with performance management and disciplinary processes
- Prepare HR reports required by Regional HR Management
- Follow up and coordination of employee Annual Leave Balances, sick leave, updates in Oracle, and maintain Personal Files.
- Ensures smooth implementation of HR and Administration policies
- Perform various administrative duties to support HR records and administration requirements in line with compliance and record keeping requirements
- Coordinate travel, hotel bookings for HR Management. Answering correspondence, setting up conferences/workshops, travel, budget, payroll, explaining policies, coordinating support services, etc.
- Collect monthly payroll data in coordination with accountant consultant.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
- Bachelor’s Degree
- 4 years relevant experience in HR Coordinator role in fast paced, multisite environment
- Experience in supporting recruitment activities, investigations, grievance and disciplinary matters and providing HR advice to Line Managers on company policies and procedures
- Comprehensive knowledge of employment law and other government compliance regulations e.g. health and safety.
- Exposure to HRMS such as Oracle
- Airline experience will be an added advantage
This role may require regular travel across the Region.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
POSTE 3 : Human Resources Manager – Western Africa (Nigeria based)
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our International HR team based in Lagos, Nigeria as HR Manager for Western Africa Region.
Reporting to the Regional HR Business Partner – Africa, as HR Manager Western Africa, you will be responsible for providing HR support for the 3 countries in the region including Nigeria, Ghana, Ivory Coast.
You will add immediate value by contributing to the development and implementation of HR strategy in all areas of Recruitment, Organisational Design, Retention, Reward, Employee Relations and Employee Engagement. You will lead the HR team & provide guidance and advice as well as coaching to line managers on HR policies, procedures and processes.
You will be responsible to support all Divisions that are based in the local markets including – our Commercial, Airport Services, Cargo and Global Business Services.
This represents a fantastic opportunity to join a fast-paced and dynamic environment in a leading Aviation group to contribute to our continued development and evolution.
Key Accountabilities will include:
- Working with line managers in a consultancy role, assisting line managers to understand and implement policies and procedures.
- Managing a HR team
- Providing 5- star HR support to the business, including documentation and approval process.
- Leading the HR agenda for the seven countries supporting, coaching and advising on HR processes.
- Manage the development of accurate job descriptions and the recruitment approval process.
- Operating as the communication hub for the HR team ensuring information flow and sharing of knowledge.
- Implementing and leading the HR component of any Change and Transformation Programs within the six markets.
- Implementing Human Resources policies such as performance management, disciplinary and absence management.
- Providing advice and assistance on the performance evaluation and development planning process.
- Advising on pay and other remuneration issues including promotions and transfers.
- Communicating company policies, procedures and processes to the business as required.
- Facilitating and assisting with providing training and coaching on key HR and Management skills to the business.
- Conducting research on Human Resource best practice and making recommendations as appropriate.
- Gathering data and statistical reports to make informed & commercial HR decisions.
- Assisting with composing correspondence and memoranda, reports and documents.
- Acting as the local advisor on Employment legislation
- Ensuring all employees understand work health and safety requirements and expectations, through induction, instruction, training and supervision.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
- Bachelor’s degree or equivalent. A recognized accreditation in HR .
- Minimum of five years’ HR related job experience within an International company, which will include a minimum of two years’ in a HR Management Role with experience managing multiple countries across Africa.
- Proven people management skills, including experience in employee relations; strong mentoring and coaching skills.
- You will have excellent interpersonal skills and an ability to engage, inspire and influence people.
- Ability to work effectively in a fast paced, ever changing environment.
- Fluency in English (written and spoken) is essential for this role.
- Fluency in French is preferred.
You must also have the right to live and work in Nigeria to be considered for this opportunity.This role would require regular travel across the Region.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
