First Bank Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services.
Job Description
Financial Transaction Officer:
- Greets all customers promptly and shows a genuine interest in meeting their needs
- Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
- Maintains a strong working knowledge of the Bank’s services
- Examines money to detect and remove counterfeit
- Ensuring all operating and security and safe working procedures are always followed
- Ensure all necessary postings and paperwork are completed accurately to provide audit trails
- Bundles, wraps and seals counted money. Separates mutilated and worn bills.
- Use various cash management systems to ensure accurate counting
- Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
- Ensure prompt handling of customers’ enquiries and complaints
- Ensure timely rendering of reports
- Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook.
Non-Financial Transaction Officer:
- Greets all customers promptly and shows a genuine interest in meeting their needs
- Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
- Maintains a strong working knowledge of the Bank’s services
- Educate and migrate customers to Alternative Channels
- Proactively receives and responds to customers’ inquiries within their scope of authority
- Ensures effective queue management
- Effectively cross sells the Bank’s products and services
- Maintain a customer friendly and organized banking hall
- Ensure prompt handling of customers’ enquiries and complaints
- Ensure timely rendering of reports
- Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook.
Education
- Minimum of HND (Upper Credit)
- Minimum of Bachelor’s Degree, with a minimum grade of 2.2
Experience:
- Minimum of one year relevant working experience in financial institution, covering a range of functional areas.
